Reporting to the Lead Hand & Supervisor, the Crew Helper/Technician will be responsible for conducting various general cleaning services/event set up & tear down. This is a part time position with the opportunity for more hours if requested.

DUTIES & RESPONSIBILITIES

The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Clean maintains the right to modify job duties and responsibilities at its discretion.

Duties

Perform assigned cleaning services carefully, promptly, and efficiently

Assist Crew Leader with any additional cleaning/restoration duties as directed

Arrive at the office as per the scheduled time(s) to prepare for daily schedule

Resolve any production, mechanical and scheduling difficulties encountered

Handle and maintain equipment, supplies, vehicles and products assigned and report any equipment malfunction promptly to the Supervisor

Arrive to work sites on a timely basis and report any changes to schedule immediately to the Supervisor

Report any customer problem or any damage to customers property the same day in which it occurred the Supervisor

Follow all policies and procedures

Maintain cleanliness and orderliness of assigned space

Perform regular maintenance on equipment used

Prepare work space with materials and equipment for use the following day

Attend weekly meetings with production team and contribute ideas to the improvement of ServiceMaster in areas related to production, sales and supervision

Develop and maintain skills in cleaning with a focus on high quality production

Perform service as requested in the warehouse and office facilities

Attend training workshops as required

Help train new crew helpers/technicians in accordance with ServiceMaster standards

General

Maintain professional conduct and appearance in all client facing activities

Establish positive rapport with clients when possible

Provide an exceptional level of service that exceeds the expectation of the client

Conduct all work in accordance with company safety policies

Adherence to all company workplace policies

Perform other duties as may be required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

Effective communication skills both written and verbal

Ability to engage in conversations and deliver on cleaning instructions received from client

Pride taken in providing clean residential and commercial services to clients

Strong attention to detail

Demonstrated sound work ethics

Proven ability to build and maintain strong working relationships

Flexible, adaptable and able to work effectively in a variety of settings

Works well independently and in a team environment

Educational Requirements

Education Required: High School Diploma

Other Education/Certification/Training preferred: n/a

Work Experience Requirements

Work experience required: Minimum of two (2) years of experience in cleaning services. Experience in commercial cleaning is preferred.

Job related experience required: n/a

Technical Requirements

Equipment: Vacuum cleaners, dust-aids, portable cleaning equipment, toolsMust have a valid police clearance and drivers license

Software: n/a

Other: n/a

Competencies

Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.

Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.

Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.

Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.

Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.

Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.

Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.

Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.

Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

Physical Requirements

This position requires a high level of physical exertion. Moderate intensity of sensory effort is required.

Working Conditions

There is a low risk of exposure to adverse working conditions.

<p style="font-size: 8pt;"><em>This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise</em><em>, and all hiring decisions will be made by the management of this franchise</em><em>. All inquiries about employment at this franchise</em><em> should be made directly to the franchise location, and not to </em><em><strong><span class="il">ServiceMaster</span> of Canada Ltd</strong></em><em>.</em></p>