Job Description

Job Title: Project Supervisor

BASIC SCOPE/PURPOSE

Participate/engage/manage ALL commercial / on-demand jobs (except floor work managed by the Floor Team Manager) performed by ServiceMaster. Actively working with all personnel involved with performing on-demand and one-time projects. Ensure that effective customer relationships are developed and maintained with each customer. Lead efforts to accomplish corporate goals and objectives.

JOB FUNCTIONS

Manage/participate/engage in the day to day activities of Project Crew Members by providing assistance, leadership and support.

Provide direct project labor/management for assigned projects.

Perform cleaning duties when necessary due to being short staffed or running multiple projects.

Ensure that all project work is conducted in a safe manner to prevent injury to ServiceMaster employees and other employees on the job site.

Ensure all ServiceMaster employees are trained on the safety requirements for each job. Training should include any job site specific safety needs as well as proper use and adornment of PPE.

Work with Project Superintendents and/or Human Resources Manager to ensure each assigned project is staffed appropriately as defined by the project staffing plan.

Develop and maintain a positive relationship with the appropriate project contacts to ensure that we are meeting the needs of our customer. Communicate with the Project Superintendent as it relates to customer contact.

Manage/participate/engage with employees to ensure that everyone understands their responsibilities while on the job site and that we all perform our jobs in a safe manner.

Make recommendations/participate in the workload to enhance or improve the job quality and performance of employees.

Ensure that project budgets adhere to and follow budgetary guidelines and limits. Recommend corrective actions for projects running over budget or exceeding costs in specific areas.

Ensure that opportunities for “extra-billing” are captured and forwarded to the sales team for billing to the customer.

Participate/engage in the workload to ensure all projects are completed as required or assigned

Maintain proper maintenance of assigned company vehicle and ServiceMaster equipment used in performance or completion of an assigned job or specific responsibility.

Other duties as assigned.

Required Skills, Knowledge and Characteristics

Highly developed customer service and teamwork skills.

Problem Solving is a necessity

Previous experience in construction, floor work and janitorial cleaning preferred

Strong and effective communicator verbally and in writing.

Demonstrated ability to see the big picture and provide useful and strategic advice to upper management.

Ability to make sound decisions using data

Ability to work proficiently in Word and Excel preferred.

Ability to lead in an environment of constant change.

Able to direct and be involved in the efforts of a team of diverse staff.

Must be able to plan, schedule, and manage/participate in multiple job sites.

Must be able to perform duties after 5:00pm. Periodic weekend and holiday work required.

Must have a good driving record.