Divison Manager
Company and Culture
For more than 60 years, ServiceMaster Clean has taken great pride in exceeding the expectations of our customers. Behind our commitment to excellence are five key attributes that define who we are and what makes us different from any other.
We Are Experts and dominate the industry in scale and scope with an adaptable, extensive network that consistently delivers exceptional results
We Are Committed to our customers and are guided in all we do by their needs.
We Are Complete and seek to provide exceptional service and engage in proactive behavior.
We Are Driven to pursue the highest standards and continuously improve in all aspects of our business.
We Are Steadfast and here for the long haul with consistent service that ensures ongoing customer satisfaction
Paid Training • Competitive Pay • Flexible Schedules • Career Path Opportunities • Positive Atmosphere •
BASIC SCOPE/PURPOSE
Manage the overall cleaning operation of assigned facilities to ensure that they are properly cleaned to meet the customer’s requirement. Ensure that an effective relationship is developed and maintained with each customer.
JOB FUNCTIONS
Manage the day to day cleaning of assigned buildings by providing leadership and support to ServiceMaster employees. Ensure each assigned building is staffed appropriately as defined by the building budget /staffing plan.
Schedule and monitor employee work times to ensure that buildings are being cleaned within the designated budgeted times. Ensure compliance with stated building budgets.
Meet with building staff on regular basis.
Monitor employee timesheets to ensure that employees are reporting to work as scheduled.
Inspect assigned buildings as scheduled to ensure that the building is being properly cleaned and maintained.
Ensure that cleaning supplies, paper products, and equipment are available for ServiceMaster staff to perform assigned cleaning tasks. Monitor supply costs to ensure chemical and paper product costs do not exceed the stated supply budget for the building.
Ensure that all cleaning equipment is in good working order, is clean, and can be operated in a safe manner.
Develop and maintain a positive relationship with the appropriate building contacts to ensure that we are meeting the needs of our customer. Meet with the building contact on a regular basis.
Recommend additional services that would improve the cleanliness and appearance of assigned buildings.
Provide oversight of project work/floor work as assigned.
Maintain proper maintenance of assigned company vehicle.
Required Skills, Knowledge and Characteristics
Highly developed teamwork skills.
Strong and effective communicator verbally and in writing.
Demonstrated ability to see the big picture and provide useful and strategic advice to General Managers.
Ability to lead in an environment of constant change.
Able to direct the efforts of a team of diverse staff.
Previous janitorial experience a plus.
Must be able to plan, schedule, and manage multiple job sites.
Must be able to perform duties after 5:00pm. Periodic weekend and holiday work required.
Must have a good driving record.
Job Position Description:
Supervisor responsibilities include organizing employee shifts, training and motivating team members. This position plays a critical role in ensuring all staff stays on task and complete all assignments to ServiceMaster standards. To be successful in this role, you should have a good understanding of cleaning principles and team management abilities.
Responsibilities
Training cleaners on ServiceMaster’s standards, products, processes and procedures
Oversees staff performance and ensures all assignments are completed in accordance to set task schedule
Train cleaners on task schedules specific to individual accounts
Perform inspections and give constructive performance feedback to staff members
Assign shifts and make necessary adjustment in case of call off or no shows
Respond to customer complaints and request in a timely and caring manner
Ensure compliance with safety and OSHA regulations
Use proper PPE where required
Opens and locks facilities, enable and disable security system as required.
1-2 years’ experience as a custodian, janitor, housekeeper a plus but not required
Will provide on the job training to those with strong work ethic and willingness to learn.
Experience working for a professional janitorial company, office complex, hotel, hospital or school is a plus.
The ability to be flexible, work at a fast-paced and in a multi-tasked job is a must.
Contribute to a positive work climate with a pleasant attitude and contribute to the overall team effort including being in uniform, dependable and on time
Has respect and understanding for co-workers and customers
Must be able to communicate in English. Bilingual is a plus
Physical Demands and Qualifications:
Constant (up to 100%) standing, walking, pushing, balancing, stooping, kneeling, crouching, twisting, reaching over head, reaching forward. Must be able to lift and and/or carry 25lbs.
Ability to read cleaning instructions
Ability to differentiate between cleaning products and uses
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
Apply and become a part of ServiceMaster, one of the most respected professional cleaning companies in the Country. We pride ourselves on creating cleaner and healthier environments for our customer, their employees and customers. As a ServiceMaster Service Partner you belong to a team that works together to deliver the best solutions and customer service to our clients.
We offer paid training, excellent work/life balance and opportunities for advancement and a career path that matches your interests and goals.