Company and Culture

For more than 60 years, ServiceMaster Clean has taken great pride in exceeding the expectations of our customers. Behind our commitment to excellence are five key attributes that define who we are and what makes us different from any other.

We Are Experts and dominate the industry in scale and scope with an adaptable, extensive network that consistently delivers exceptional results

We Are Committed to our customers and are guided in all we do by their needs.

We Are Complete and seek to provide exceptional service and engage in proactive behavior.

We Are Driven to pursue the highest standards and continuously improve in all aspects of our business.

We Are Steadfast and here for the long haul with consistent service that ensures ongoing customer satisfaction

Paid Training • Competitive Pay • Flexible Schedules • Career Path Opportunities • Positive Atmosphere •

Job Position Description:

Area Manager responsibilities include resolving client concerns, staff management, organizing employee shifts, filling in open cleaning shifts, training, inspections, restocking locations, process improvement and motivating team members. This position plays a critical role in ensuring all staff stays on task and complete all assignments to ServiceMaster standards. To be successful in this role, you should have a good understanding of cleaning principles and team management abilities.

Responsibilities

Accomplishes housekeeping human resource strategies by determining accountability; communicating and enforcing values, policies, and procedures; implementing training, coaching, disciplinary, and communication programs; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation strategies

Oversees staff performance and ensures all assignments are completed in accordance to set task schedule

Train supervisors/cleaners on task schedules specific to individual accounts

Perform inspections and give constructive performance feedback to staff members

Assign shifts and make necessary adjustments in case of call-off or no shows

Respond to customer complaints and requests in a timely and caring manner

Ensure compliance with safety and OSHA regulations

1-2 years experience as a custodian, janitor, housekeeper a plus but not required

The ability to be flexible, work at a fast-paced and in a multi-tasked job is a must

Has respect and understanding for co-workers and customers

Must be able to communicate in English. Bilingual is a plus

Qualifications:

Quality Management, Staffing, People Management, Developing Budgets, Planning, People Skills, Customer Focus, Analyzing Information, Process Improvement, Legal Compliance, Verbal Communication

2 years previous management experience working for a professional janitorial company, office complex, hotel, restaurant, hospital or school is required

Must be able to multi-task and work independently and as a member of a team

Excellent organizational skills and attention to detail

Must have a positive attitude and a strong work ethic

Experience in a service environment is preferred

Must be able to bend, squat, stoop, lift 40lbs, and be on your feet for 8+ hours per day

Proficiency in MS Office

High School Diploma or GED required. Bachelor Degree preferred

Benefits:

Paid Vacation

Bonus Potential

Retirement Contributions

Flexible Schedule

Training

Career Development

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Apply and become a part of ServiceMaster, one of the most respected professional cleaning companies in the Country. We pride ourselves on creating cleaner and healthier environments for our customer, their employees and customers. As a ServiceMaster Service Partner you belong to a team that works together to deliver the best solutions and customer service to our clients.

We offer paid training, excellent work/life balance and opportunities for advancement and a career path that matches your interests and goals.