Title: Receptionist ‐ Residential

Responsibilities:

► General

1. The telephone to be answered within 3 rings in a cheerful manner, identifying ServiceMaster Rapid Response, your name and a short greeting such as “May I help you”.

2. Retrieve and return answering service messages and return calls within 1 business hour.

3. Schedule all residential jobs according to zone availability, crew requirements and customer preferences.

4. Track customer details such as: name, address, phone, email, lead source,

$ estimate, discounts, etc.

► Customer Service

1. Demonstrate brand promise to all customers.

2. Ensure that all customer contact files are current.

3. Handle all customer telephone complaint/request by following Solvit! Process (within 24 hours).

4. Perform 48 hour recall on all customers.

5. Provide a tracking and reporting of all complaints, defining the complaint, responses and elapsed time.

6. Sending all customer follow‐up correspondences.

7. Constantly be aware of all opportunities for accolades, both verbal and in written form.

► Other duties

1. Maintain accurate schedule for all crews.

2. Handle the fax needs of the company, transmitting all outgoing faxes as required, plus monitoring incoming transmission and dispensing to the appropriate departments.

3. Maintain office equipment records for all equipment such as fax, copier and computer for regular service to ensure maximum efficiency of office equipment.

4. Maintain the office supply function of the company to ensure that an acceptable working supply is available at all times.

This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.