Position Overview

Project Managers lead our production activities in the field, making decisions that impact the success of the assignment. They perform a variety of tasks - schedule and inspect tasks for commercial and residential construction jobs to ensure completion, prepare/review documentation to include notes, photos, and documents according to company policies and procedures, explain processes used to complete active jobs and next steps to resolution in person to customers, supervise carpenters and sub-contractors assigned to the job. You will need not only excellent technical skills, you must have Customer Service skills that are necessary to work through difficult situations.

Must have a broad construction background.

Job Responsibilities

Retrieves work orders, ensures appropriate supplies are ordered, and equipment and supplies needed for the job are at the work site

Completes assigned jobs according to company processes, maintains quality control within the budget of each job

Performs monitoring on active residential and/or commercial jobs and communicates with customers

Maintains records of personnel and resources used on projects and communicates all billable events to others

Inspects and scopes jobs onsite-and works with Carpenters/Sub-Contractors on scope of job

Documents/reviews job with clear and descriptive job photos and upload into operating system/software

Communicates conversations and key information on the job using the notes feature in required software

Manages the estimate based on feedback from customer

Explains reconstruction process and next steps to resolution in person to customers

Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss

Performs quality assurance inspections after completion and obtains customer signatures for approval, requests payments when necessary.

Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

May train new carpenters or key operational team members

Job Requirements

Strong knowledge of insurance restoration and or construction industry

Valid Driver's License and satisfactory driving record

Able to work independently or work with/lead a team

Exhibit professionalism, maturity, and the willingness to serve the customer

Experience managing teams of 2 or more

Experience with entering data using a tablet or mobile phone

Strong verbal and written communication skills

Strong problem solving and customer service skills

Must be able to prioritize activities and meet deadlines

Strong organizational and scheduling skills

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.

Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.

Express or exchange ideas with others and receive and act on detailed information given.

Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.