Position Overview

A successful Fire Restoration Manager monitors, inspects and completes tasks for restoration jobs to ensure completion of drying, demolition, pack-out of contents and various fire restoration activities. The Fire Restoration Manager prepares and reviews documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies, as well as explains processes used to complete active jobs and next steps to resolution in person to customers. Additionally, this role is critical for the success of a restoration company, as they are responsible for creating estimates in Xactimate utilizing the program guidelines and IICRC standards. They must be detailed oriented and understand commercial and insurance restoration industry. Having a basic construction background which includes basic understanding of building materials, flooring and other materials affected by wind, water, fire, smoke and other property damage causes will assist in being successful in this position. Xactimate experience is an essential requirement of this job. If you do not have experience with this software, you will still be considered if you have strong computer skills.

Job Responsibilities

Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.

Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor

Completes assigned jobs according to company processes while maintaining quality control on each job with urgency

Performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor

Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor

Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary

Responsible for making daily adjustments to the drying plan based on meter readings

Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary

Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff

Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Inspect and scope jobs onsite-and work with Project Manager/ Crew Chief/ Lead Tech on scope of job

Document loss with clear and descriptive job photos and upload into operating system/software

Writes mitigation and reconstruction estimates using Xactimate and other estimating software

Communicates conversations and key information on the job using the notes feature in required software

Estimates using carrier audit standards and manages the estimate based on feedback from client and customer

Communicates with project manager/lead tech to ensure all required documentation is complete (photos, notes and documents signed)

Record of Drying using mobile software

Determine labor and equipment costs

Prepare accurate quantity takeoffs and materials pricing

Communicate w/ insurance companies, and adjusters via phone and email in a timely manner and acts as a liaison

Manage all estimate documents and assess project risks

Review quotes and estimates with the construction project team

Addresses estimate exceptions in a timely manner

Job Requirements

High school graduate or equivalent

Experience in the restoration or construction industry is preferred, but not required

Valid Drivers’ License and satisfactory driving record

Good verbal and written and communication skills

Good problem solving and customer service skills

Knowledge of disaster restoration industry

Must be able to prioritize activities and meet deadlines

Experience with entering data using a tablet or mobile phone

Report to work on time in a clean, complete uniform

Read and follow product label usage instructions

Certifications are preferred, but not required:

FSRT – Fire & Smoke Restoration Technician

OCT – Odor Control Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.

Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.

Express or exchange ideas with others and receive and act on detailed information given.

For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.

Inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Salary ranges from $40,000 to $75,000 and is based on experience.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.