Job Title: Water Mitigation Coordinator

Reports To: Water Division Manager

Job Overview:

The Water Mitigation Coordinator should be a master multi-tasker with excellent communication skills and an upbeat attitude. They should help provide a client experience that creates a positive lasting impression with our clients that differentiates us from our competition. They should be able to assist clients, employees, subcontractors, and management by ensuring a smooth claims process with a fully documented and updated file and confirming that all services are executed in a timely manner according to our service level agreements. They should always be prepared and responsive and should display remarkable conflict management and decision-making skills with a solid understanding of the structure division. This includes all duties and responsibilities that are subject to change at the discretion of management and Senior management.

Responsibilities and Duties:

· Maintain polite and professional communication via phone, e-mail, and mail.

· Dispatch Supervisors and Technicians to new projects.

· Field client and adjuster calls and provide service and/or updates to meet the needs of the client.

· Create a line of communication between the client, our company, and other interested parties.

· Stay up to date and attempt to meet all Service Level Agreements with ServiceMaster, Third Party Administrators, and Insurance Carriers.

· Review compliance tasks through Restore365 each working day as well as have Crew Chief and Technician’s review the job compliances before going to work site.

o Scrub compliances for all pending sales an work in progress, problem solve in getting compliances that are past due completed.

o Stay up to date on Web based monitoring platforms, MICA or other platforms, to assist in water mitigation; this includes coordinating monitoring service calls, updating information timely.

· Estimating

o Verify all necessary data is entered into Xactimate (sketches, photos, Demo sheets, etc.) and labeled correctly.

o Responsibility to track down information using all resources available:

Updating field subcontractors

Updating internal upload list capturing all information

Completing file review needed to prepare for invoicing; not limited to participants docs etc. & hand in physical file for invoicing.

Confirm all subcontractor invoices have been submitted to SM & following up with Subcontractors if needed.

o Assist with Accounts Receivable by accurately verifying payment responsibilities (owner/insurance) and communicating w/ parties if requested.

o Make and document QA calls according to set compliances.

· Ensure fully documented files on all projects daily within internal and external systems.

· Meet each workday with to discuss status of on-going projects and to supervise the following requirements are met:

· Restore365 files are properly documented and up to date (including but not limited to notes, photos, equipment readings).

o ServiceMaster program guidelines (on-site arrival

· Update and maintain structure compliances and job tasks daily.

· All other duties as assigned or needed.

· Must be accountable for time keeping & follow ServiceMaster’s policies and procedures.

· Must be adaptable, dependable & work well with others.

>Hourly Position

Hourly wage plus commission based off of job management.

Qualifications:

· Highly computer literate with capability in email, MS Office and related business and communication tools.

· Excellent written and verbal communication skills.

· Effective people management and conflict management skills.

· Works well under pressure and meets tight deadlines.

· Fantastic organizational and time management skills.

· Strong decision-making and problem-solving skills.

· Meticulous attention to detail.

· Ability to accurately follow instructions.

· Desire to be proactive and create a positive experience for others.

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.

Sitting for long periods of time while using office equipment such as computers, phones etc.

Fingering and Repetitive motions, such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.

Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.

Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.