Who we are and what we do:

ServiceMaster Restore is a top-performing ServiceMaster franchise with over 55 employees, a 45+ vehicle fleet and servicing six counties in the region. ServiceMaster Restore does it all: Water, fire, smoke, mold, trauma, biohazard, hoarding, odor/pathogen control, reconstruction and more! At ServiceMaster of Salem, we unite for the common goal of RESTORING PEACE OF MIND® to our customers.

Position Overview:

We are looking for a candidate who is comfortable working in an office setting. Position assists the business owners, management team and team members with a variety of tasks including processing invoices, collecting payments, customer service follow up, answering phones, using multiple types of software and interfacing with customers and suppliers. Experience with Outlook and Excel are a must. Prefer strong writing and problem-solving skills.

Job Duties:

Use a multi-line phone system, answer telephone calls, and route people to the proper department/person

Greets visitors and resolves routine and complex inquiries

May schedule appointments

May enter in new job into ServiceMaster CRM, captures relevant customer and job information

Operates a personal computer and appropriate software packages or its equivalent

Understands ServiceMaster operating systems and the services we offer

Inform other employees of visitors’ arrivals

Timekeeping

Data entry

Processing accounts receivable/payable

Job Requirements:

High school diploma/GED required

Experience and skill with Microsoft© Office application (Word, Outlook, PowerPoint, and Excel) required

Comfortable with using multiple types of software

Personal time management and organizational skills

Verbal and written communication skills

Dependable and adaptable to operate within a fast-paced work environment

Ability to manage highly confidential information

Proficient in using a computer

Proficient in using QuickBooks

Ability to multi-task

Copy, file, and maintain paper or electronic documents

Must be prepared to:

Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.

Sitting for long periods of time while using office equipment such as computers, phones etc.

Fingering and Repetitive motions, such as movement of wrists, hands and fingers while picking, pinching, and typing during your normal working environment.

Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities such as preparing and analyzing data, viewing computer screen.

Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.