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Operations Manager

ServiceMaster Twin Cities

Operations Manager

Little Rock, AR
Full Time
Paid
  • Responsibilities

    Company and Culture

    For more than 60 years, ServiceMaster Clean has taken great pride in exceeding the expectations of our customers. Behind our commitment to excellence are five key attributes that define who we are and what makes us different from any other.

    We Are Experts and dominate the industry in scale and scope with an adaptable, extensive network that consistently delivers exceptional results

    We Are Committed to our customers and are guided in all we do by their needs.

    We Are Complete and seek to provide exceptional service and engage in proactive behavior.

    We Are Driven to pursue the highest standards and continuously improve in all aspects of our business.

    We Are Steadfast and here for the long haul with consistent service that ensures ongoing customer satisfaction

    Paid Training • Competitive Pay • Flexible Schedules • Career Path Opportunities • Positive Atmosphere •

    Job Position Description:

    Operations Manager responsibilities include organizing employee shifts, training and motivating team members. This position plays a critical role in ensuring all staff stays on task and complete all assignments to ServiceMaster standards. To be successful in this role, you should have a good understanding of cleaning principles and team management abilities.

    Responsibilities

    Training Supervisors and cleaners on ServiceMaster’s standards, products, processes and procedures

    Oversees staff performance and ensures all assignments are completed in accordance to set task schedule

    Train cleaners on task schedules specific to individual accounts as necessary

    Perform inspections and give constructive performance feedback to staff members

    Assign shifts and make necessary adjustment in case of call off or no shows

    Respond to customer complaints and request in a timely and caring manner

    Ensure compliance with safety and OSHA regulations

    Use proper PPE where required

    Opens and locks facilities, enable and disable security system as required.

    2 - 4 years’ experience as a custodian, janitor, housekeeper and management

    Will provide on the job training to those with strong work ethic and willingness to learn.

    Experience working for a professional janitorial company, office complex, hotel, hospital or school is a plus.

    The ability to be flexible, work at a fast-paced and in a multi-tasked job is a must.

    Contribute to a positive work climate with a pleasant attitude and contribute to the overall team effort including being in uniform, dependable and on time

    Has respect and understanding for co-workers and customers

    Must be able to communicate in English. Bilingual is a plus

    Physical Demands and Qualifications:

    Constant (up to 100%) standing, walking, pushing, balancing, stooping, kneeling, crouching, twisting, reaching over head, reaching forward. Must be able to lift and and/or carry 55lbs.

    Ability to read cleaning instructions

    Ability to differentiate between cleaning products and uses

    Disclaimer

    The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

    Apply and become a part of ServiceMaster, one of the most respected professional cleaning companies in the Country. We pride ourselves on creating cleaner and healthier environments for our customer, their employees and customers. As a ServiceMaster Service Partner you belong to a team that works together to deliver the best solutions and customer service to our clients.

    We offer paid training, excellent work/life balance and opportunities for advancement and a career path that matches your interests and goals.