Housekeeping Supervisor Job Description
ServiceMaster Twin Cities is seeking a dedicated and professional Housekeeping Supervisor to lead a team of Housekeepers. We are committed to providing excellent commercial janitorial services using the highest standards of service and customer care.
The Housekeeping Supervisor assists the Operations Manager in the day to day running of the business and supervises a team to ensure a high degree of cleanliness and that contract required outcomes as described in specific contracts are met. Responsibilities include organizing employee shifts, training and motivating team members and inspecting the work of building cleaning staff. To be successful in this role, the supervisor must set and maintain high standards of cleaning on a daily basis for both themselves and their teams. They should be organized, have good communication skills, an understanding of sanitation regulations and team management abilities.
Ultimately, you will help ensure our daily housekeeping operations run smoothly and that customers are satisfied.
Housekeeper Supervisor Responsibilities
Oversee staff performance on a daily basis
Inspect assigned buildings to ensure all areas have been cleaned and sanitized correctly and completely
Schedule shifts and arrange for replacements in cases of absence
Educate staff and model the use of safety and security protocols including the use of personal protection equipment as necessary
Ensure compliance with safety and sanitation policies in all areas
Conduct orientation training and in-service training to explain policies, work procedures, and demonstrate use and maintenance of equipment
Coach and motivate team members and resolve any issues that occur on the job
Investigate customer concerns regarding housekeeping service and equipment, and take corrective action
Make recommendations to improve service and ensure more efficient operations
Monitor and replenish cleaning products stock including chemicals, paper products, can liners and rubber gloves, etc.
Maintain all cleaning equipment, supplies, and products; ensure safe and sanitary storage and care of products as well as proper labeling
Attends staff meetings and in-service training to maintain industry knowledge
Works with Operations Managers to document recommendations for disciplinary action, promotion, transfer or dismissal
Counseling team members as necessary regarding schedules, performance etc.
Meet regularly with building contacts to ensure customer satisfaction
Prepare/maintain necessary records/accounts
Performs cleaning duties in cases of emergency or staff shortage
Work with Operations Managers to respond to customer special requests
Participates in special projects for customers as necessary
Report repairs and replacements needed when encountered on job
Other duties as assigned
Housekeeper Requirements
High school diploma or equivalent; relevant experience; or knowledge, skills, and mental ability equivalent to 2 years of high school education
Traveling to and from client locations is required
A valid Driver’s License and clean driving record is required
Previous work experience as a Housekeeping Supervisor or similar role
Hands-on experience with cleaning and maintenance tasks for large organizations
Ability to use industrial cleaning equipment and products
Ability to use personal protective equipment as required
Excellent organizational and team management skills
Stamina to handle the physical demands of the job
Flexibility to work various shifts, including evenings and weekends
Physically able to carry a backpack vacuum cleaner (up to 30 lbs.) for extended periods of time
Ability to lift up to 50 pounds
Housekeeper Competencies
Must be able to work independently of direct supervision
Excellent communication and organizational skills
Strong interpersonal and problem solving skills
Physically able to reach, stretch, bend, push carts and equipment, and walk during daily routine, with ability to stand for long lengths of time
Able to use smart phones, tablets and other electronic devices to complete work
Able to work well in a team or individual environment
Able to follow written and verbal directions
Able to assist customers when needed
Pays attention to detail
Able to respond effectively to changes in workload and scheduling based on business needs
Preferred Qualifications
Two years previous supervisory experience in a janitorial or other supervisory role
This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.