Job Description
LIGHTSTEP ENABLES TEAMS TO DETECT AND RESOLVE REGRESSIONS QUICKLY, REGARDLESS OF SYSTEM SCALE OR COMPLEXITY. WE INTEGRATE SEAMLESSLY INTO DAILY WORKFLOWS, WHETHER YOU ARE PROACTIVELY OPTIMIZING PERFORMANCE OR INVESTIGATING A ROOT CAUSE SO YOU CAN QUICKLY GET BACK TO BUILDING FEATURES. WE CONTINUE TO GROW OUR TALENTED, LOW-EGO, TEAM! WE BELIEVE THAT WE SHOULD ALWAYS ALIGN OUR ACTIONS TOWARD A COMMON PURPOSE, THAT TRUST IS PARAMOUNT AND MUST BE CULTIVATED, THAT THE MOST VALUABLE TEAM MEMBERS MULTIPLY RATHER THAN ADD, AND THAT WE SHOULDN’T TAKE OURSELVES TOO SERIOUSLY (EXCEPT WHEN WE’RE WRITING WAY-TOO-LONG SENTENCES ABOUT OUR VALUES). WE BELIEVE THAT ASSEMBLING AND RETAINING AN INCLUSIVE AND DIVERSE TEAM IS THE BEST WAY TO GROW A SUCCESSFUL COMPANY.
WE CREATED LIGHTSTEP BECAUSE WE UNDERSTAND THE MASSIVE ARCHITECTURAL TRANSFORMATION UNDERWAY IN THE SOFTWARE INDUSTRY, AND WE SAW AN OPPORTUNITY TO ACCELERATE IT, ALL WHILE IMPROVING THE QUALITY OF THE DEVELOPER AND END-USER EXPERIENCE. WHILE WE LEARNED A GREAT DEAL FROM OUR EXPERIENCES BUILDING DAPPER (GOOGLE’S DISTRIBUTED TRACING SOLUTION) AND MONARCH (GOOGLE’S HIGH-AVAILABILITY METRICS SOLUTION), LIGHTSTEP IS IN MANY WAYS A REACTION TO AND A GENERATIONAL IMPROVEMENT BEYOND THOSE APPROACHES. OUR STORY AS INDIVIDUALS AND AS A COMPANY REVOLVES AROUND CONTINUOUS LEARNING, CAREFUL LISTENING, AND THE BELIEF THAT THESE FUNDAMENTALLY NEW SOFTWARE ARCHITECTURES REQUIRE FUNDAMENTALLY NEW SOLUTIONS.
AS A SITE RELIABILITY ENGINEER, YOU WILL PLAY A PIVOTAL ROLE IN SHAPING OUR DEVELOPMENT CYCLE AND PRODUCT RELIABILITY, WHILE WORKING CLOSELY WITH OUR OTHER ENGINEERS. WE'RE LOOKING FOR SOMEONE EXCITED TO JOIN A GROWING TEAM THAT WRITES EFFICIENT, MAINTAINABLE CODE FOR A STANDOUT PRODUCT USED EVERY DAY BY ENGINEERS AT LYFT, TWILIO, AND MORE.
Qualifications
YOU’D BE A GREAT ADDITION IF…
YOU ENJOY DIGGING DEEP INTO FUNDAMENTALLY CHALLENGING CS AND ENGINEERING PROBLEMS.
YOU’RE MOTIVATED BY HIGH-IMPACT PROJECTS, WHETHER THEY’RE OPEN-ENDED QUESTIONS OR IMMEDIATE PRACTICAL NEEDS, THAT AFFECT A BUSINESS'S BOTTOM LINE.
YOU ARE EXCITED TO OPTIMIZE THE DEVELOPER EXPERIENCE.
YOU MAY HAVE A PARTICULAR AREA OF EXPERTISE, BUT ARE STILL EXCITED TO EXPLORE NEW AREAS (AND WANT TO WORK WITH A TEAM THAT ENCOURAGES YOU TO DO SO).
YOU VALUE EMPATHY AS MUCH, IF NOT MORE, THAN INTELLIGENCE IN YOUR TEAMMATES.
YOU’VE WORKED ON (AND/OR HAVE A LOT OF CURIOSITY ABOUT) LARGE-SCALE DISTRIBUTED SYSTEMS, PERFORMANCE, SECURITY, AND MICROSERVICE-BASED ARCHITECTURES.
YOU'RE EXCITED ABOUT SERVING THE ENGINEERING TEAM THAT DEVELOPERS AT DOZENS OF COMPANIES RELY ON FOR 5 9'S AND FIREFIGHTING!
BONUS POINTS IF…
YOU'VE HELD A TECH LEAD POSITION IN THE PAST AND ENJOY COORDINATING WITH OTHERS TO ENSURE COMPLEX ENGINEERING PROJECTS ARE DONE WELL.
YOU CONTRIBUTE TO OPEN SOURCE PROJECTS, ENJOY GIVING TALKS, AND/OR DO COMMUNITY-BUILDING WORK.
#LSCAREERS
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
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WORK PERSONAS
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
REQUIRED IN OFFICE
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
FLEXIBLE
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
REMOTE
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.