Job Description What you get to do in this role:

• Customer Advisory
  • Lead discovery workshops with prospective and existing customer leadership and their teams to understand goals
  • Document and present insights and recommended solutions to meet customer goals
  • Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action
  • Help customer estimate value for potential deployment of ServiceNow solutions and then work with them post-implementation to validate value realized using ServiceNow tools and methodologies
• Sales and Customer Success Advisory
  • Work with sales and customer success to help establish account strategies for accounts in the region
  • Provide expertise to help assess and prioritize accounts and strategies
  • Provide full lifecycle business outcome and value realization advice
• Thought leadership
  • Identify and lead to the creation of new IP (best practices, white papers, workshops, etc.)
  • Improve current methods and frameworks
  • Work with and enable the ServiceNow teams on a business consulting approach to sales

Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

•  5+ years of relevant experience, such as:
  • Management consultancy with exposure to cloud technologies or as a customer-facing strategy manager with a technology vendor
  • Executive / leadership experience working on digital transformation projects or enterprise software deployments preferred
• Skills navigating processes and experience in a major industry (such as FSI, Telco, Manufacturing, Retail, etc.) is preferred
• Presentation skills including public speaking, meeting facilitation and white boarding
• Analytical and financial experience
• Enjoyment working in a collaborative environment
• Ability to travel up to 40% of the time

FD21

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

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