Job Description

The role of the Success Advocate is to act as an advocate for our Federal customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

• You will own the engagement and drive towards business outcomes for customers in your portfolio
• Coordination of meetings & action items and overall management of the customer
• Ensure that the deliverables are being met against the timeline and engaging of the right resources at the right time
• Identify key criteria for assisting your customers by leveraging playbooks
• Evangelize ServiceNow customer success stories and processes
• You will ensure that customers derive the maximum value from their ServiceNow investment and utilize their licenses
• Collaborate with ServiceNow stakeholder teams to ensure product adoption, growth attainment and increased footprint
• Ensure any red accounts are resolved quickly, leveraging resources from across the company ecosystem as needed
• Will have no more than 5 Accounts each supporting our Advanced Impact Package customers

Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• BA/BS or equivalent
• 5+ years, ideally in a consultative, strategic and analytical customer-facing role
• Creative, high energy, entrepreneurial self-starter comfortable running initiatives and program independently within a “start-up paced” environment
• Drive complex issues through analysis and resolution
• Thrive in working collaboratively and cross-functionally
• Excellent written and verbal communication skills
• ServiceNow accreditations or certifications a plus 
• ABILITY TO SECURE TOP SECRET SCI WITH CI POLYGRAPH CLEARANCE OR PREFERABLY ALREADY POSSES THIS CLEARANCE LEVEL.
• ABILITY TO SECURE FEDPASS CLEARANCE

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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