Job Description

WHAT YOU GET TO DO IN THIS ROLE:

• Directly manage, mentor and develop a small to mid-size team of designers.
• Drive the UX vision and execution of a platform that produces a product line to revolutionize workplace productivity and analytics solutions for some of the largest companies in the world.
• Collaborate cross-functionally with product management, user research, engineering and content from strategic definition, planning, architecture, through tactical execution of the product roadmaps
• Distill complex problems into clear goals and requirements for the design and research team.
• Understand the company's Design Systems, encourage their application, and contribute to their further development and maintenance.
• Drive the growth of user-centric, collaborative culture across the Business Unit.
• Evangelize design strategy and product vision across the global, distributed design teams.
• Assist in conducting user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans.
• Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others.
• Lead your team through rapid iterations of theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions.
• Oversee your team's work: detailed mockups and prototypes and behavior specifications.
• Oversee UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification.
• Participate in documentation development process such as user experience specifications, testing and evaluation.
• Work closely with product management in UX ideation and innovation.
• Travel up to 20% of the year.

Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• Minimum 3 years of experience managing people and/or leading design teams
• Minimum 7+ years of experience in UX Design and/or Interaction Design field
• Passion to grow and mentor people
• Strong skills in Information Architecture
• A portfolio of work samples representing your work and approach
• Expertise in one or more of the following enterprise product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management (CSM), or Finance & Legal
• Expert with Sketch, Invision, Photoshop, or other design tools
• Ability to do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools
• Ability to understand and distill complex problems into clean solutions
• Must have strong written and verbal English communication skills
• Must have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
• Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
• Irritated when encountering pull door handles that can only be pushed inward.
• Must be able to work with minimal supervision in a fluid, fast-paced and truly agile environment
• Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos
• Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines is a plus

BONUS POINTS

• Knowledge of web design technologies (HTML, CSS)
• Experience working in an agile or incremental manner
• Experience working with tools such as ServiceNow, Miro, or Abstract

We provide competitive compensation, generous benefits, unlimited vacation, and an exciting, start-up atmosphere. We are a collaborative and merit driven team, where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers while working with advanced technology and a talented development team, come join us!  

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.