Job Description

What you get to do in this role:

The team:
The Finance Program and Process Excellence team plays a critical role in driving the transformation of the Finance function to enable scalable processes, digital acceleration, and sustainable operational efficiency as ServiceNow continues its rapid growth. This team will be responsible for delivering top-priority, cross-functional programs, providing process and automation thought-leadership, and ensuring smooth change management and adoption. We have the deep program management experience, the functional insights, the understanding of next-generation technologies, and problem-solving skills to help our Finance colleagues make important changes to their core processes and work.

The role:

To continue our rapid growth, we have created a Change Management Manager role that will develop and deliver core organizational change management capabilities for the Finance organization. This role will lead change management and training initiatives for key transformation priorities and help our finance audience increase their skills and deliver value to their business partners. Key programs include strategic finance and enterprise planning transformations, close process automation, new tax and treasury capabilities, and the finance learning journey for our top critical skills.

We are looking for a self-motivated, action-oriented professional experienced in change management, user experience journeys, and training that knows the importance managing the people-side change to achieve business outcomes in partnership with the broader program team. The ideal candidate has a background in leading change initiatives for finance organizations and is experienced in supporting the development and delivery of strategic process and automation change solutions that enable our finance organization to deliver efficiently, effectively, and profitably. In addition, this individual should possess strong interpersonal skills, with the ability to support multiple projects in a hands-on manner.

• Work with cross-functional teams at the outset of programs to enable understanding and effective use of change and communications tools that drive successful employee adoption and achieve business goals.
• Define the user experience (persona-based) journey, understand key careabouts, and document user experience requirements for key stakeholders and end-users.
• Apply a structured change methodology to build change management plans that execute against defined change strategies and are aligned to overall program plans.
• Define and manage stakeholders, their engagement, and communications throughout the program.
• Facilitate and document end-user and business process flows, as needed per the project/program requirements.
• Establish a closed loop feedback process for measuring end-user and stakeholder sentiment from the start of the program through post-go live adoption and run the business and-off phases.
• Create communications collateral (FAQs, talking points, etc.) to support leadership messaging and to engage employees in understanding and adopting the change.
• Define training needs and develop content for various audiences - providing training and other enablement and creative engagement activities – to include, but not limited to: change strategies, asset development, ILT and VILT training, e-training/videos, job aids, user guides, and adoption communication campaigns.
• Contribute to development and maintenance of knowledge sharing and management across multiple mediums (e.g., SharePoint, Dashboards, eLearning, etc.)
• Build communications and change management best practices across programs.

Qualifications

To be successful in this role, you have:

• 8+ Years in change management experience driving finance process and automation programs
• Finance Domain experience. Supporting projects/initiatives in FP&A, Treasury, Tax, Accounting etc.
• Experience with strategic finance processes and enterprise planning platforms such as Anaplan highly preferred
• Experience and knowledge of change management principles, methodologies, and tools (Prosci certification preferred)
• Experience with communications and training content material development, deployment, and delivery using multimedia and graphics tools, such as Adobe Captivate, Articulate Storyline 360, Camtasia, Adobe Creative Cloud, etc.
• Proven ability to collaborate with and influence both leadership and working teams, demonstrating authority and credibility to act, make sound decisions and drive alignment
• Proactive, hands-on delivery and customer first mindset
• Demonstrated experience working in a deadline driven environment with the ability to quickly learn and execute
• Highly proficient in Microsoft applications, particularly skilled in PowerPoint presentations

FD21

For positions in California (outside of the Bay Area), we offer a base pay of $116,600 - $203,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.