Job Description

SUMMER ONLY, 12-WEEK INTERNSHIP PROGRAM

We are looking for full-time MBA students to join our Product Management team at ServiceNow. As a Senior Product Manager, you will work on complex high-tech problems by undertaking research, designing and executing analysis, and helping frame and structure complex problems. You will work closely with other team members and stakeholders to accelerate our impact and directly contribute to our overall business strategy. This is an excellent opportunity if you are looking to get a taste of product at a high-growth enterprise software company!     

Product Management is a team sport at ServiceNow. We have a unique organization structure in which multiple Product Management roles work together to contribute to a product’s success.     We have two types of Product Managers: INBOUND AND OUTBOUND 

INBOUND PRODUCT MANAGERS plan for and develop new products and future releases of a product. They gather feedback to determine the problems we're trying to solve, then generate a product roadmap. They work with various teams such as release management, design and engineering development. A few key responsibilities of Inbound PMs include:  

• Set product vision & strategy 
• Define the roadmap, requirements & product success metrics 
• Develop and test innovative product ideas  
• Work closely with customers to understand their needs and problems to be solved 
• Own detailed competitive analysis for their feature/product

OUTBOUND PRODUCT MANAGERS enable Go-To-Market teams on product innovation and evangelize the product with customers and partners. Considered the product experts, they generally serve as the bridge between the inbound PM and the product marketing team to ensure the product gets to our customers.  A few key responsibilities of Outbound PMs include:  

• Enable our go to market partners 
• Define pricing & packaging (in collaboration with our pricing team) 
• Provide best practice content and guidance 
• Package and deliver in-depth competitive analysis for go to market partners 
• Drive customer usage and adoption programs 
• Occasionally provide onboarding and renewal help

WHAT YOU WILL BE DOING: 

• Support senior program managers and/or product managers across the entire project lifecycle to deliver critical programs for Service Now initiatives  
• Work and collaborate directly with Product Managers, Product Design, & Development Teams to build new features and improve adoption on existing features 
• Build familiarity with scrum process and willingness to contribute to team deliverables 
• Understand product strategy that sets us up for success as we look to grow to $15B+ in revenue 
• Research and collect product requirements from key buyer audiences and end-users to determine areas of opportunity for product enhancements 
• Oversee the product or project timeline, deadlines, milestones as it is being built by development/engineering and communicate with stakeholders to keep them updated 
• Contribute to the complete product lifecycle, from researching market needs and competition, analyzing customer data, writing product requirements and delivering product features to market 
• Understand the technical and business impacts of product decisions that inform tradeoff decisions to optimize against product delivery and customer value

Qualifications

• Currently enrolled as an MBA STUDENT
  • GRADUATING DECEMBER 2023, OR LATER
  • Able to work full time for 12 weeks over the summer (May - September)

   

• Strong prioritization skills and the discipline to focus on high impact activities · Experience defining and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs, along with building customer relationships and delivering high value solutions
• Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions.
• Strategic mindset: able to drive product strategy that achieves substantial customer value and business outcomes; able to make trade-off decisions considering what’s desirable, viable, and technically feasible.
• Preferred: experience working with developers and designers to craft delightful customer experiences in a highly collaborative environment
• Preferred: Demonstrated project management experience from previous internship, or academic or personal projects
• Preferred: Experience or awareness with Agile and the Software Development Lifecycle

#interncoop

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

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If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

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