Job Description

WHAT YOU GET TO DO IN THIS ROLE:

• Lead and manage a team of Systems Administrators providing mentorship and guidance. 

• Act as an escalation point for any issues and form sustainable resolutions that meet the team’s SLA’s. 

• Manage team responsibilities regarding datacenter infrastructure and microservice clusters integrated with the ServiceNow Platform including Big Data, Machine Learning, Security Key Management, Image Processing, and Queueing Systems.    

• Refine our standard operating procedures and runbooks; improve our tools and processes such as event monitoring and automation. Potentially even introduce new tools to improve team efficiency. 

• Collaborate with internal teams on recurring problems and create edge cases for implementation-based issues.  

• Document and maintain relief and resolution guides in knowledge articles and standard operating procedures. 

• Participate in a collaborative global management team running 24x7 Follow-the-Sun operations.

Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• People management experience, and of a technical operations team such as System Administration, DevOps, or SRE. 
• Solid experience with Linux (RedHat and/or CentOS) 
• Experience administering fundamental internet services (DNS, Mail, Apache/Tomcat) with a good understanding of the LAMP stack.  
• Ideally some experience with service troubleshooting covering things like web front-end, systems, databases and networks. 
• Ideally you would have some familiarity with MySQL, Oracle, MariaDB or similar technologies  
• Experience managing projects across geographical regions.   
• Good communication skills and the ability to work in an open, collaborative and dynamic team environment. 
• It would be a great benefit if you had an understanding of ITIL v3 framework and how it applies to incident, problem and change.

JV19

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.