Qualifications
TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:
- 8+ years direct experience in a custom research supplier or at a company applying primary market, industry or user research for its product development purposes.
- Experience working with Enterprise IT software (e.g. ServiceNow, Microsoft, Oracle, Salesforce, PeopleSoft), ideally a background in Application Platform as a Service (PaaS) or Software as a Service (SaaS) applications.
- Experience developing insightful, probing questions that resonate with both highly technical individuals through business-minded end-users using enterprise software.
- Can quickly understand customer needs, taking the initiative to interact with customers, managing expectations, responding to their requests, and communicating feedback in a simple, clear, and concise manner.
- Proven history of independently defining, planning and executing research strategies including defining objectives, goals, timelines and ability to select the appropriate methodology for the project. This includes developing sample plans and designing data collection instruments.
- Survey programming and logic experience, and a good understanding of survey sampling and quota issues. Experience with Focus Vision Decipher is a plus.
- Excellent analytical skills (mathematical, statistical, and financial). Experience with applying common multivariate techniques including correlation and regression, excellent bi-variate analysis skills, including strong Excel experience.
- Experience synthesizing data and reporting research results using an analytical approach, selecting statistical procedures, conducting statistical analysis beyond basic descriptive statistics, performing significance testing, and summarizing key insights. Experience with SPSS, Q-Research or similar and with crosstab/banner tools.
- Knowledge of user interface design principles, usability evaluation techniques, perception, cognition, task analysis, experimental design and statistics to best inform useful and usable recommendations.
- Exceptional written and oral communication abilities. Can prepare reports of findings, illustrating data graphically and translating complex findings into written text. Experience working with and presenting research results to executive leadership (C-Level, director level).
- Willing to be proactive and take initiative to learn about ServiceNow products and customers
- Ability to work independently with little supervision on complex projects requiring frequent problem solving and critical thinking
- 10+ years direct experience specifying and applying custom market, industry or user research for product development purposes.
- A background in Application Platform as a Service (PaaS) or Software as a Service (SaaS) platforms.
- At least 12 years or equivalent combination of education and experience successfully applying customer-centered design
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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