Job Description

TEAM

The Release Program Management team takes large, company-wide, highly visible programs from vision to release. We facilitate ServiceNow’s overall release process through key partnerships with technology and business stakeholders. We work hard to ensure high-quality on-time releases that delight our customers. 

ROLE As a Senior Staff Technical Program Manager, you will be responsible for managing the Product Development organizations largest and most complex release programs from start to finish.  You will be responsible for providing a proactive, strategic perspective on process improvements, as well as a tactical view into daily progress and issues. Your primary focus will be engineering, but your responsibilities will include cross-functional coordination. Each day you will exercise key skills such as conflict resolution, cross-team collaboration, as well as asking and answering questions with precision.

WHAT YOU GET TO DO IN THIS ROLE:

• Drive large scale, high visibility software development programs
• Exercise wide latitude in determining objectives and approaches to critical assignments
• Organize complex, ambiguous problems into prioritized milestones, deliverables, and success criteria for your programs
• Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership.
• Work with multiple delivery teams to take ownership and accountability of technical project planning and delivery for product development programs
• Develop trusted relationships with key technology, functional leaders and stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes supporting and holding resources accountable for their responsibilities within the program.
• Ensure data is collected to appropriately inform decision making for mitigating risks and resolving issues
• Utilize internal tools and agile mindset to create a collaborative environment that fosters autonomy, transparency, mastery, innovation and continuous improvement
• Drive a continuous focus on developing software based solutions or using automation to replace repeatable, operational tasks
• Anticipate and aggressively remove obstacles that slow down or prevent programs from delivering on program objectives
• Drive for clarity to keep teams moving forward.
• Provide “go to” leadership, transparency and visibility to the entire Technology & Products organization
• Seek to continuously grow by proactively seeking and embracing constructive feedback
• Provide feedback to colleagues to encourage an open and collaborative culture
• Understand and streamline end to end process

Qualifications

IN ORDER TO BE SUCCESSFUL IN THIS ROLE, WE NEED SOMEONE WHO HAS:

• 12+ years of related experience with a Bachelor's degree; or 10 years and a Master's degree; or equivalent experience
• Bachelor’s degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS), or related field
• PMP and Agile certifications
• Familiarity with various SDLC methodologies
• Strong working knowledge of MS Excel, MS PowerPoint, MS Visio and similar applications

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.