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Sr. Staff Engineer, ITOM Architecture

ServiceNow

Sr. Staff Engineer, ITOM Architecture

Santa Clara, CA
Full Time
Paid
  • Responsibilities

    Job Description

    We offer discovery and observability of cloud and on-prem applications. Our products discover hardware and software assets, map their dependencies to allow faster diagnostics of issues when combined with our health and log analytics tools. We develop host instrumentation agents based on Golang and together with our Java based MID (management, instrumentation and discovery) server we allow our user to  manage their mission critical services via agent or agentless instrumentation.

    ABOUT THE TEAM

    The ITOM Visibility and Infrastructure team is responsible for platform aspects of MID and Agent.  We also own the discovery features that ride on top of this infrastructure while working closely with other teams on architecture, security, and scale issues of ITOM.

    WHAT YOU GET TO DO IN THIS ROLE:   

    • Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
    • Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
    • Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
    • Contribute to the design and implementation of new products and features while also enhancing the existing product suite
    • Be a mentor for colleagues and help promote knowledge-sharing
  • Qualifications

    Qualifications

    TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

    • 10+ years of experience with Golang, Javascript, and Java or a similar OO language
    • Advance skills in Linux, Windows, K8s, Docker, security, scalability, DB, TSDB or metric DB
    • Experience with multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks or service-oriented architecture
    • Advanced knowledge with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
    • Capable of working under minimal direction and exercising considerable latitude, they will provide technical expertise in developing solutions to complex software engineering problems, which require frequent use of ingenuity and creativity.
    • Experienced in designing application-focused solutions, performing architectural analysis, and identifying issues, and provide solutions for business problems.
    • Advanced knowledge experience working with relational databases including development, troubleshooting, and performance optimization.
    • Capability to manage multiple projects with material-technical risk across teams and processes; may serve as a functional lead or technical owner

     

    FD21

    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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