Job Description

PROJECT OVERVIEW

ServiceNow is implementing a PRM software solution to replace an internal application used by all ServiceNow users and partners who are involved in Opportunity and Account Management.  The project will involve re-engineering all sales related business processes with the partner eco-system, configuring/customizing the software to meet ServiceNow needs, implementing the software and support change management activities to ensure successful business adoption.

The project will be managed using Agile software development which involves higher levels of user involvement in defining, building and testing the solution.  Agile methods will seek to deploy the software in smaller increments requiring multiple “smaller” go live events followed by listening/learning from users, then changing the software or processes to address problems.

JOB RESPONSIBILITIES

The Product Owner (PO) is a member of one or more Agile Teams and is responsible for defining Stories and prioritizing the Team Backlog to streamline the execution of program priorities. The PO has a significant role in quality control and is empowered to accept stories as done.  This role has significant relationships and responsibilities outside the local team, including working with Product Management, who is responsible for the Feature Product Roadmap. 

Qualifications

To be successful in this role you have:

• 5+ years of partner implementation experience and have participated in a minimum of 2 complete life cycle implementations
• Exposure to a commercial PRM Application is a must
• Experience with alliances and channel organizations
• Partner closely with all major business functions across the partner life cycle, including sales, deal desk, sales/partner operations, sales finance, order management, pricing, product management, invoicing, and revenue finance.
• Knowledge of existing partner processes and tools
• Ability to work collaboratively with project leadership, Product Managers, Product Engineers, User Representatives and Change Management and other Scrum team members
• Ability to listen, interpret and bring feedback to the team
• Willingness to roll up your sleeves to resolve design issues, test software and assist with go-live challenges

JV20

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.