Job Description

The Go-To-Market (GTM) Org Change Manager is responsible for developing and orchestrating change management strategies for global GTM high-priority programs through all phases of the change adoption journey. This includes managing internal stakeholder relationships, leading the discovery and planning phases, and ensuring the progression of an integrated change management strategy to drive business objectives.

What you will get to do:

• Work collaboratively with manager and peers to adhere to and develop standard best-in-class OCM assets and deliverables including establishing and continuous improvement of business practices and processes supporting the GTM Programs and Change Management Team
• Ensure organizational change is appropriately assessed and managed for our selling roles and across the GTM teams
• There may be additional roles in scope beyond Sales and Operations, based on learnings from discovery assessments
• Work with key leaders and stakeholders across ServiceNow to drive discovery assessments to be able to quickly identify gaps, needs, and challenges
• Synthesize findings and develop recommendations and change adoption strategy
• Identify solutions and recommendations for short-term tactics for Executives, providing insights into best practices and coaching where needed
• Provide diagnostic/consultative guidance to support stakeholders and leaders across the ServiceNow Sales organizations
• Establish deployment plans and best practices for programs and enablement
• Lead and self-manage the end-to-end process of change management for a large-scale, global program alongside key Global Operations partners
• Craft appropriate charters, assessments, plans, integrated strategy, measurement tactics, feedback and change champion networks

Qualifications

Our ideal candidate:

• Experience with large tech company environments or high growth companies
• Leads through influence on cross-functional teams and thrives in a complex, fast-paced environment
• Comfortable in matrixed organization and able to adapt to needs of varying maturity levels within GTM and Sales organizations
• Minimum 8 years professional experience in change management, program/project management, communications, management consulting, enablement, or related
• Knowledge of change management best practices and be able to effectively adapt to apply unique solution based on needs including Agile programs, fast-paced timelines
• Strong ability to creatively leverage tools, systems, processes, and models to provide solutions to reach business objectives
• Demonstrates ability to collaborate with peers while maintaining focus on outcomes and/or removing barriers
• Aware of market landscape, enterprise cloud computing, Software as a Service (SaaS) delivery models is helpful

Education requirement:

• Bachelor’s degree (BS/BA)
• Graduate work in business, leadership, change management, or related is a plus

For positions in California (outside of the Bay Area), we offer a base pay of $116,600 - $203,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

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