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Tech Support Engineer

ServiceNow

Tech Support Engineer

Orlando, FL
Full Time
Paid
  • Responsibilities

    Job Description

    WHAT YOU GET TO DO IN THIS ROLE:   

    • Manage and resolve challenging issues for ServiceNow partners and customers.
    • Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.
    • Gain an understanding of the ServiceNow platform and all core functionality.
    • Analyze data with a view to isolate the potential cause of the issue.
    • Involve others to accomplish personal and group goals.
  • Qualifications

    Qualifications

    To be successful in this role you have:

     


    • 0-2+ years technical support experience

    • Ability to troubleshoot difficult technical issues with ease and complexity

    • Ability to read basic Java/JavaScript code

    • Personal commitment to quality and customer service


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    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.