Job Description

ServiceNow is currently seeking a Systems Architect who is proficient in design and architecture of highly available compute infrastructure in a hybrid cloud environment.  This person will be responsible for automating operational activities related to Servers, Operating Systems, Active Directory, vSphere, storage, load balancers and other Systems technologies both on-prem and in the cloud.

 WHAT YOU GET TO DO IN THIS ROLE:

• Manage a development lab consisting of approximately 200 physical servers, 20 network switches, and over 1000 virtual machines using various flavors of Linux and Windows.
• Perform design improvements on a lab infrastructure consisting of Dell servers, Juniper switches, F5 load balancers, Infoblox IPAM, Active Directory, vSphere, and Pure storage arrays.
• Support the Kubernetes-based Jenkins build environments and implement improvements to increase reliability and operational efficiency.
• Architect methods for keeping the lab Juniper build environment in-line with the AWS-hosted EKS Jenkins build environment. 
• Drive the automation of operational activities for the lab, including integrations with vSphere, Jenkins, and ServiceNow.
• Deploy and decommission physical servers and switches as part of a hardware lifecycle process.
• Identify operational inefficiencies and implement innovative solutions to reduce manual work.
• Partner with ServiceNow developers to integrate technologies with the ServiceNow platform.
• Ensure high quality documentation for supported infrastructure is developed and maintained.
• Ensure systems comply with IT Security requirements and are patched regularly.
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Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• A minimum 15 years of experience in managing Windows and Linux servers in a highly virtualized environment
• A minimum 5 years of experience in managing Cloud infrastructure (preferably AWS EKS).
• A minimum 5 years of experience in managing network switches (preferably Juniper Junos)
• Expert knowledge of vSphere ESXi 6/7 and vCenter
• Expert knowledge of DevOps CI/CD and Jenkins
• Expert knowledge of server load balancers and reverse proxies (preferably F5 LTM and Nginx)
• Deep understanding of containerization and Kubernetes (Rancher experience is a plus)
• Working knowledge of DNS, DHCP in a Windows/Linux landscape (preferably Infoblox IPAM)
• Working knowledge of Microsoft Active Directory design and configuration
• Experience with iSCSI SAN storage (Pure Storage background is a plus)
• Experience with containerization and Kubernetes (Rancher experience is a plus)
• Knowledge of scripting languages (especially powershell/powercli)
• Experience in crafting advanced Splunk queries in support of operational needs
• Experience using the ServiceNow platform with knowledge of IT Operations Management
• Ability to multi-task in an ever-changing environment
• Strong security understanding and experience
• Exceptional English communication skills. This includes listening skills and an open attitude toward constructive feedback
• Bachelor’s degree in Computer Science or related Engineering discipline

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.