Job Description

We are looking for an experienced Senior Program Manager to join our Training and Certification team. As Senior Program Manager for our community-created training content, you will manage an entire portfolio of content created by our ServiceNow community. We are looking for someone with experience managing technical training curriculum and a proven track record of producing and managing high-quality content at scale. You must be self-starting, proactive, and able to thrive in a fast-paced environment.

WHAT YOU GET TO DO IN THIS ROLE:

·       Design, launch, and maintain a global community-created training catalog for our entire ServiceNow ecosystem including administrators, developers, and implementers.

·       Design, develop, and own the content governance process for community-created training content.

·       Establish curriculum development policies and standards for the community.

·       Develop templates for various formats of content including recorded webinars, podcasts, and blogs/vlogs.

·       Report on content creation process and progress on a regular basis.

·       Assess ongoing needs and opportunities for new content offerings as dictated by business needs and growth; program manage new initiatives.

·       Act as primary point of contact for all community-created training projects, customer escalations, and reports.

·       Work with internal stakeholders and partners to drive uptake of ServiceNow training offerings.

·       Work with marketing team to promote and position this particular portion of our portfolio.

Qualifications

IN ORDER TO BE SUCCESSFUL IN THIS ROLE, WE NEED SOMEONE WHO HAS:

·       5+ years of experience in training and certification, preferably in a leadership or program management role.

·       Detailed understanding of all aspects of managing a technical curriculum portfolio including content development, training operations, and marketing.

·       Experience with building innovative training solutions leveraging industry best practices.

·       Strong communication and teamwork skills as well as commitment to quality.

·       Understanding of and experience with curriculum development and delivery process preferred.

·       Experience with various LMS preferred.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.