Job Description

ServiceNow is currently seeking an exceptional Subscription & Compliance Analytics Manager to join our Customer Subscription Analytics/ Usage Verification team.

This role is a fantastic opportunity to be part of the team that monitors our customer's usage; partnering with Sales, Customers, and multiple internal teams to drive our revenue growth and create a positive customer and sales experience.

IN THIS ROLE YOU WILL....

• Undertake responsibility for running compliance reports on subscription usage across customers globally, interpreting usage and reviewing contractual data to help our customers understand their usage of the ServiceNow Platform
• Proactively work on accounts with overages to facilitate compliance revenue generation, as well as to enable sales teams around use verification tools, compliance status of their customers and true-up opportunities
• Work closely with sales team and participate in internal customer meetings and calls wherever applicable to discuss licensing & usage
• Enable and support the sales team by identifying and driving the revenue sourced by over-utilization of ServiceNow platform
• Work with Business Intelligence team on ways to improve use verification & compliance on future developments of the ServiceNow platform
• Lead problem identification, and deliver individual and group projects to improve current processes and develop new practices
• Meet and shoulder responsibility for all business SLAs and operational KPIs related to compliance processes
• Maintain ongoing documentation for internal teams and the customers.
• Train cross-functional teams on best practices around compliance and use verification processes
• Identify manual processes for improvement and automation, assist in developing and executing test plans on new functionality for as a part of UAT (agile process)

Qualifications

EXPERIENCE REQUIRED:

• Minimum 6-8 years’ strong experience in data analytics, sales operations, or similar roles, preferably in software industry
• Strong verbal and written communication and excellent presentation skills
• Exposure to working with end customers
• Exposure to working cross-functionally with different teams and nationalities
• Ability to articulate complex concepts in a clear and concise manner
• Strong interpersonal skills with a penchant for problem solving
• Solid understanding of cloud application technologies and concepts
• Ability to work well with others, objectivity with excellent attention to detail
• Advanced skills using Excel, Word, PowerPoint, and Visio or similar products
• Strong analytics background: fluency in Excel and working with large data sets is a must, while exposure to BI Tools is preferred
• Willingness to assist wherever help is needed

DESIRED SKILLS & EXPERIENCES

• Experience in compliance, audit and/or usage verification role
• Experience with BI tools (such as Tableau, Power BI, SQL, Snowflake, SAP Hana, etc.)
• Certification in Project Management methodologies
• Workflow design, project management, and/or Agile SDLC experience
• Prior experience using the ServiceNow platform
• Prior experience as a user or administrator of cloud-based License Entitlement, CRM and/or PRM solutions

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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WORK PERSONAS

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

REQUIRED IN OFFICE

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

FLEXIBLE 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

REMOTE

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.