Job Description

The SRE team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability and performance of the ServiceNow infrastructure. The SRE is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. They are also tasked with driving forward the operability of the platform to drive down the number of incidents and to reduce MTTR.

To accomplish this the team combines software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers. 

• Have a passion for DEVOPS, AUTOMATION AND SCRIPTING?
• Know LINUX SYSTEMS in depth?
• Have SOFTWARE DEVELOPMENT background?
• Understand OBSERVABILITY AND MONITORING?
• Have Experience with CLOUD TECHNOLOGIES – Azure, AWS ?
• Write code to AUTOMATE repetitive tasks?
• Smile when you TROUBLE SHOOT and solve an issue in London from your laptop in San Diego?
• Have years of experience accumulated in roles like IT Operations, Software Development, or Systems Engineering?

Answer 'yes' to these questions and you are in the front row for a position as SRE at ServiceNow. Go ahead, hit the Apply button and let's have a chat about your skills and experiences. WANT TO KNOW MORE ABOUT US? Now that we have set the pace, keep reading if you want to understand more about ServiceNow as a company and the SRE role. LET’S START WITH THE ROLE

As an Engineer on the SRE team you will:

• Provide relief and sustainable resolution to issues within our infrastructure.
• Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
• Drive monitoring and automation initiatives

NOW A BIT ABOUT THE SRE TEAM

The Site Reliability Engineering team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability, and performance of the ServiceNow platform and infrastructure. The SRE is empowered to drive technical resolutions across the stack from application through to hardware, and all levels in between. The ultimate goal of the SRE is to never escalate an issue to an engineering or development team by completely owning resolution of issues in the ServiceNow environment.  They are also tasked with driving forward the operability of the platform to drive down the number of incidents while reducing MTTR. To accomplish this, the team combines software development, networking and systems engineering expertise, and a strong desire to be challenged by problems of scale and complexity to make our service better for our customers.

Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• Deep knowledge of Linux systems
• 8+ Years’ experience with DevOps automation, CI/CD pipeline and agile methodologies
• 5+ Years’ experience with Cloud technologies, preferably Azure
• 5+ years’ software development – Java, python preferably
• Expertise in Observability and Monitoring of applications, services, and networks at scale
• 8+ years Coding in various languages; we normally prefer Python, JavaScript, and Ruby
• MySQL database administration, troubleshooting, and performance tuning
• Networking skills, IP addressing and routing.
• Team-first attitude and an uncompromising attention to detail.
• Good collaboration and communication skills
• Ability to work in shifts that cover one weekend day.
• Experience developing on the ServiceNow Platform is a bonus

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.