Job Description

WHAT YOU GET TO DO IN THIS ROLE:

• Determine how best to educate our customers, partners, and employees in the use of the ServiceNow platform in a way that aligns with the product roadmap, customer needs, and compliance with best practices.
• Conduct interviews/learning needs assessments to identify knowledge and skills gaps, and relevant training requirements.
• Establish relationships with key stakeholders and subject matter experts to develop course specifications, gather course content, and develop materials.
• Execute on end-to-end planning, design, and development of engaging learning activities and compelling technical course content across multiple products and at a variety of expertise levels and roles that enhances retention and transfer of learning for delivery via instructor-led, virtual, eLearning, job aids and recorded formats.
• Incorporate technology and adult learning theory to increase offerings of training solutions (audio, video, interactions, simulations, role plays, games, etc).
• Review feedback and refine course materials based on feedback to support instructor and learner needs.
• Develop and manage delta updates to courseware and marketing documentation to ensure up-to-date knowledge throughout each release of the ServiceNow platform.
• Provide train-the-trainer sessions for internal subject matter experts (SMEs).
• Contribute to certification exam materials, including scenarios, multiple-choice, and other item formats for use in testing ServiceNow platform knowledge.
• Manage instructional design projects from inception to completion, providing leadership, project coordination, and cross-functional collaboration with work teams throughout ServiceNow.
• Travel up to 20% (worldwide) per year.

Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• 2-5 years hands-on experience with the ServiceNow platform.
• 2-5 years eLearning/Instructional Design experience for Information Technology (IT) or Software Development topics.
• Experience in rapid development and quick turnaround of training deliverables.
• Developed and used graphics, templates, and icons in instructional design work.
• Incorporated measurements and assessments into learning programs.
• Utilized effective project management techniques to organize training projects and to ensure quality.
• Experience with Web Technologies (XML, HTML, Angular, Bootstrap, JavaScript, Web Services, etc) and working in a SaaS environment.
• Strong working knowledge of MS Office applications, including Word, Excel, and PowerPoint.
• Working knowledge of eLearning technologies, such as authoring tools (e.g. Articulate 360, Captivate) and design/development tools (e.g., SnagIt, Camtasia, ScreenFlow).
• Experience with Learning Management Systems (LMS) and web conferencing applications (e.g. Zoom, WebEx).
• A high level of flexibility, creativity and dependability.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.