Job Description

Opportunities within the larger Customer & Partner organization include:

PARTNER ENABLEMENT & ADOPTION, OPERATIONAL EXCELLENCE, NEXTGEN PROFESSIONALS, AND LEADERSHIP DEVELOPMENT TEAMS:

• Help take small to large projects from original concept through final implementation
• Support and manage overall communication and work with all areas affected by the project including SMEs, Stakeholders, Business sponsors and vendors
• Attend Team Meetings (Planning, Standups, review, retrospective, etc.)
• Manage status reporting to support project discussions at Core team, Steering Committee, and Sponsor level
• Promote organizational understanding of programs and projects
• Leverage PPM and other platform features to support on time task completion of projects

CUSTOMER OUTCOMES TEAM:

• Lead the delivery team throughout the engagement, often in collaboration with a services partner.
• Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
• Understand the goals and align the deliverables accordingly.
• Be the single contact to encourage collaboration.
• Manage Customer Outcomes to achieve the engagement's deliverables and promote the customer's desired results.
• Identify gaps between actuals and plan of record, proposing solutions, escalating as needed.

Qualifications

• Currently enrolled at an accredited university pursuing a master’s degree in Management Information Systems, Business Analytics, Industrial and Organizational Psychology, or a similar field and on track to graduate between Dec 2023-June 2024 
• Excellent listening, verbal, and written skills. 
• Experience managing projects in enterprise environments delivering business applications for one or more departments
• Experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, loop feedback with customer involvement
• Ability to build meaningful business relationships with ServiceNow customers, prospects, and internal colleagues. 
• An ambitious, creative, goal-oriented, and customer-focused mindset. 
• Ability to think big and deliver projects from conception through completion. 
• Highly organized and efficient. 
• Ability to handle multiple competing priorities, and ability to adapt in a flexible and fast-paced environment. 
• A basic understanding of Cloud computing and SaaS offerings is a plus. 
• Previous internship experience is a plus. 
• PMP Certification course completion preferred

#interncoop

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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