Job Description

As a member of our ITOM Health Solution Consulting team, you will have a major impact on our future success by supporting Account Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Advisory Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Create and contribute to sales campaigns focused on IT Operations Management leveraging hands on IT Datacenter technologies, DevOps and enterprise architecture initiatives with ServiceNow applications that focus on service modeling, event management, and discovery.

• Contribute and maintain a showcase of ITOM solutions created on the ServiceNow platform.

• Create and own programs that enable Solution Consultants to demonstrate the value of IT Operations Management on the ServiceNow platform.

• Strong alignment with product management and engineering teams on roadmap and field feedback.

• Assist the sales personnel in the qualification of Enterprise customer needs and performing pre demo needs analysis.

• Provide mentoring and training to peers and other colleagues in the organization.

• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via Zoom

• Generation of product demo scripts and scenarios and maintaining demonstration environment(s)

• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects.

• Responding to Request for Information/Proposal documents

• Staying current on product developments/releases to a level required for demo and PoV/PoC

• Supporting Marketing events – user conferences, trade shows, webinars etc.

• Staying current on competitive analyses and understanding differentiators between the company and its competitors.

• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.

• Act as the ServiceNow subject matter expert at Executive briefings / marketing events

• In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations etc. in preparation for deployment.

Qualifications

To be successful in this role you have:

• Experience with enterprise architecture domains

• Experience and very strong hands-on capabilities with AMZN API, VMware automation, Puppet/Chef/Ansible, integration & automation expertise with orchestration.

• Experience with discovery technologies (ADDM, TADDM, DDMA/UD, etc.)

• Experience with service modeling techniques (TPL, TQL, etc.)

• Experience with event management platforms (Netcool, HPOM, BPPM, etc.).

• Deep knowledge of service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc.)

• Experience with Cloud Management Platforms such as AWS, Azure, GCP, VMware, etc.

• Solid IT Ops experience in storage, network and compute of enterprise environments

• Experience in installing and configuring middleware applications (Oracle, WebSphere, etc.)

• Experience with ITIL / CMDB implementations (CCMDB, UCMDB, etc.)

• Experience scripting with powershell, perl, wmi, ssh, python, javascript. Xpath, snmp

• Pre-sales experience, IT Operations Management experience would be advantageous (Tool or process).

• Exhibits prior and current technical expertise in web technology and the ability to learn new technology.

• Technical or practice team lead in previous roles

• Exceptional communication and presentation skills to include technical and business concepts.

• A high degree of passion, energy, drive

• Willingness to travel (25%– 50%)

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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