Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. 

WHAT YOU GET TO DO IN THIS ROLE:

• Contribute to a range of projects, where you may be involved in dataset preparation, analytic tool building, exploratory analytics, and authoring memos with analytic and experimentation findings
• Conduct data analysis across multiple data domains to help deliver insights into data quality, pipeline, product usage, customer experience, renewals, Upsell/Downsell/Cross-sell.
• Perform exploratory data analytics, causal inference modeling, correlation studies and summarize findings/recommendations in memos.
• Collaborate with data engineers and product managers on designing analytic data models
• Build interactive analytic tools to improve access to business insights

Qualifications

QUALIFICATIONS

• Actively enrolled in an accredited university and working towards a BACHELOR’S degree in Business Analytics, Economics, Statistics, Computer Science, Data Science, Mathematics, or a related field - GRADUATING IN DECEMBER 2023 OR LATER
• Able to work full time for 12 weeks during the summer (May – September)
• Curious and motivated learner – You demonstrate interest in data and technology and love learning new things!
• Clear communicator - you are concise and articulate in speech and writing
• Able to manipulate and evaluate data with SQL to surface actionable insights
• Experience with data analysis and analytics tools such as Tableau, PowerBI
• Practical knowledge of a scripting language such as Python or R for analytics or visualization
• Knowledge and/or experience with cloud platforms like Snowflake, AWS

NICE-TO-HAVE: Coursework or prior experience with Information Systems, Business analytics, Data structures and data modeling, data warehouse architecture, and data preparation (ETL)

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.