Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

Job Overview: As a Technical Product Manager, you will play a critical role in driving the success of our Contract Lifecycle Management products by bridging the gap between technology and business objectives. You will be responsible for defining and managing the product roadmap, gathering, and prioritizing product requirements, and collaborating with cross-functional teams to ensure the successful development and launch of the products. Your focus will be on delivering innovative, high-quality solutions that meet the needs of our stakeholders and align with the company's strategic goals.

This TPM opportunity is pivotal in shaping the success of our technical products. If you are a strategic thinker with a passion for technology and a knack for driving innovation, we encourage you to apply and join our dynamic team.

What you get to do in this role:

• Partner with business department and sub-department leaders to make immediate and lasting impacts to the way we work
• Assist the Director, IT Applications, Legal & ARC, along with business department heads, in creating the CLM strategy and budget needs
• Lead cross-functional teams to meet business outcomes, design workflows, software implementations, and manage incidents
• Help craft the future look, feel, and functionality of ServiceNow’s commercial CLM implementation
• Work with internal customers and suppliers at all levels and responsibilities

Key Responsibilities:

• Product Strategy and Roadmap:
  • Develop and communicate a clear product vision and strategy aligned with the company's overall objectives.
  • Create and maintain a product roadmap that outlines the key features, enhancements, and milestones for the product's evolution.
• Requirement Gathering and Prioritization:
  • Collaborate with stakeholders, to gather and prioritize product requirements.
  • Define user stories, use cases, and acceptance criteria to guide the development process.
• Technical Understanding:
  • Possess a deep understanding of the technology stack, architecture, and technical constraints associated with the product.
  • Collaborate closely with engineering teams to ensure the technical feasibility of product features.
• Cross-Functional Collaboration:
  • Work closely with cross-functional teams, including development, UX design, quality assurance, and operations, to ensure successful product delivery.
  • Foster effective communication and collaboration among team members.
• Product Development Oversight:
  • Monitor and track product development progress, ensuring that it stays on schedule.
  • Make critical decisions and trade-offs to meet project objectives.
• Performance Metrics and Analysis:
  • Establish key performance indicators (KPIs) to measure the product's success and iterate based on data-driven insights.
• Customer Feedback and Iteration:
  • Gather and analyze stakeholder feedback to identify opportunities for product improvement.
  • Iterate on product features and enhancements to address stakeholders needs and pain points.

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Qualifications

To be successful in this role you have:

• 12+ years of overall software experience with 8+ years as a Technical Product Manager or similar role in the technology industry.
• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business) is preferred.
• Experience in prior implementation of commercial (not procurement) Contract Lifecycle Management systems is required
• Strong technical background and the ability to communicate effectively with development teams.
• Strong prioritization skills and the discipline to focus on high impact activities
• Proficiency in product management tools and methodologies (e.g., Agile, Scrum).
• Experience defining and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Experience driving solution development through big-picture solution development
• Exceptional communication and leadership abilities.
• Ability to adapt to changing priorities and work in a fast-paced environment.

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FD21

For positions in California (outside of the Bay Area), we offer a base pay of $156,420 - $273,780, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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