Job Description

PLEASE NOTE:  This position will include supporting our US Federal customers.

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  DUE TO FEDERAL REQUIREMENTS, ONLY US CITIZENS, US NATURALIZED CITIZENS OR US PERMANENT RESIDENTS, HOLDING A GREEN CARD, WILL BE CONSIDERED. As a STAFF DEVOPS ENGINEER on our BIG DATA FEDERAL TEAM you will help deliver 24x7 support for our Government Cloud infrastructure. _THE FEDERAL BIG DATA TEAM HAS 3 SHIFTS THAT PROVIDE 24X7 PRODUCTION SUPPORT FOR OUR BIG DATA GOVERNMENT CLOUD INFRASTRUCTURE. _ Below are some highlights.

• 4 Day work week (either Sunday to Wednesday or Wednesday to Saturday)
• No on-call rotation
• Shift Bonuses for 2nd and 3rd shifts
• THIS IS A 2ND SHIFT POSITION WITH WORK HOURS FROM 3 PM - 1 AM PACIFIC TIME

The Big Data team plays a critical and strategic role in ensuring that ServiceNow can exceed the availability and performance SLAs of the ServiceNow Platform powered Customer instances - deployed across the ServiceNow cloud and Azure cloud.  Our mission is to:

Deliver_ _state of the art Monitoring, Analytics and Actionable Business Insights by employing_ new tools, Big Data systems, Enterprise Data Lake, AI, and Machine Learning methodologies that _improve efficiencies across a variety of functions in the company: Cloud Operations, Customer Support, Product Usage Analytics, Product Upsell Opportunities enabling to have a __ significant impact both on the top-line and bottom-line growth. The Big Data team is responsible for:

• Collecting, storing, and providing real-time access to large amount of data

• Provide real-time analytic tools and reporting capabilities for various functions including:

• • Monitoring, alerting, and troubleshooting
    • Machine Learning, Anomaly detection and Prediction of P1s
    • Capacity planning
    • Data analytics and deriving Actionable Business Insights

WHAT YOU GET TO DO IN THIS ROLE

• Responsible for deploying, production monitoring, maintaining and supporting of Big Data infrastructure, Applications on ServiceNow Cloud and Azure environments.
• Architect and drive the end-end Big Data deployment automation from vision to delivering the automation of Big Data foundational modules (Cloudera CDP), prerequisite components and Applications leveraging Ansible, Puppet, Terraform, Jenkins, Docker, Kubernetes to deliver end-end deployment automation across all ServiceNow environments.
• Automate Continuous Integration / Continuous Deployment (CI/CD) data pipelines for applications leveraging tools such as Jenkins, Ansible, and Docker.
• Performance tuning and troubleshooting of various Hadoop components and other data analytics tools in the environment: HDFS, YARN, Hive, HBase. Spark, Kafka, RabbitMQ, Impala, Kudu, Redis, Hue, Kerberos, Tableau, Grafana, MariaDB, and Prometheus.
• Provide production support to resolve critical Big Data pipelines and application issues and mitigating or minimizing any impact on Big Data applications. Collaborate closely with Site Reliability Engineers (SRE), Customer Support (CS), Developers, QA and System engineering teams in replicating complex issues leveraging broad experience with UI, SQL, Full-stack and Big Data technologies.
• Responsible for enforcing data governance policies in Commercial and Regulated Big Data environments.

Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• 6 + years of overall experience with at least 4+ years DevOps experience building and administering Hadoop clusters
• Deep understanding of Hadoop/Big Data Ecosystem. Good knowledge in Querying and analyzing large amount of data on Hadoop HDFS using Hive and Spark Streaming and working on systems like HDFS, YARN, Hive, HBase. Spark, Kafka, RabbitMQ, Impala, Kudu, Redis, Hue, Tableau, Grafana, MariaDB, and Prometheus.
• Experience securing Hadoop stack with Sentry, Ranger, LDAP, Kerberos KDC
• Experience supporting CI/CD pipelines on Cloudera on Native cloud and Azure/AWS environments
• Demonstrated expert-level experience in delivering end-end deployment automation leveraging Puppet, Ansible, Terraform, Jenkins, Docker, Kubernetes or similar technologies.
• Good knowledge of Perl, Python, Bash, Groovy and Java.
• In-depth knowledge of Linux internals (Centos 7.x) and shell scripting
• Ability to learn quickly in a fast-paced, dynamic team environment

JB0031035

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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