Job Description

YOUR CAREER

This individual will be part of the Global Sales Enablement team at ServiceNow. As a pivotal member of the Enablement team, this role will be responsible for driving implementation of key initiatives that support our worldwide client-facing teams. The ideal candidate will demonstrate individual resourcefulness, and a drive to get things done with a collaborative, ‘make it happen’ approach.

YOUR IMPACT

Drive content management and digital asset management best practices in a cloud-based environment and take ownership of content health metrics. Contribute to strong working relationships and collaboration with business teams, marketing teams and content owners. Increase adoption of key sales enablement tools with our sales teams and stakeholders.

KEY ACTIVITIES

• Provide enablement platform training and support for users and content publishers
• Develop training and enablement materials to drive adoption of sales enablement platform and increase platform ROI
• Drive knowledge management standards and platform architeture
• Implement best practices and content governance through naming conventions, tagging, and curation policies​
• Maintain content integrity through continual audits, process enhancements, and by ensuring publishers are certified and adhering to governance procedures​
• Helping to drive overall platform strategy, implementation and workflow design for Sales Enablement and Content Management platforms
• Acts as primary liaison between Global Enablement and various stakeholders
• Provide project management and content lifecycle management support for key sales enablement initiatives
• Interface fluently across key platforms and tools
• Keeps informed on latest digital asset and content management trends and innovations to drive a best-in-class program
• Potentially oversee other content managers, providing guidance and direction on the content management program

Qualifications

YOUR EXPERIENCE

• 10-15 years professional experience
• 3+ years of sales enablement platform experience (Highspot, Seismic, Showpad or others)
• 3+ years of content management experience
• Understanding of content management principles and process, as well as sales process and methodology
• Strong leadership qualities and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles
• Excellent analytic, presentation, written and oral communication skills
• Bachelor’s Degree strongly preferred or equivalent military experience required
• 5+ years relevant Program or Project Management experience a plus
• 1+ year of experience with Dynamics or equivalent CRM a plus
• MLIS degree a plus
• 1+ year of experience with AEM or Adobe DAM a plus
• Fluency in Microsoft Office

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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