Job Description

Team Description:

The Strategic Product Operations team is the central team for Product Management Operations at ServiceNow. We set the foundation for product management excellence across the organization by taking on work that enables Product Managers to be more effective, efficient, and empowered. The work you will get to do on this team spans five pillars:

1. Culture: Represent and advocate for PM experience and culture.
2. Tools & Process: Manage PM tech stack and document best practices.
3. Training Content Oversight: Ensure onboarding and enablement materials are relevant and aligned to ServiceNow’s ways of working.
4. Cross-Org Product Alignment: Represent product management on any programs regarding ways product engages with other parts of the company.
5. Data Efficiencies: Assist in triaging data across the company for product managers.

What you get to do in this role: ****

• Define standard processes and operating procedures for the broader product management organization that spans over 700 product managers.
• Identify areas for process improvement within the product development lifecycle and implement solutions to streamline operations and increase efficiency.
• Define and execute the roadmap for PM Tooling, ensuring it meets the needs of our customers.
• Conduct market research and engage with internal customers to understand their needs, workflows, and pain points to inform product decisions.
• Work across all adjacent teams within the company to assure alignment across operating rhythms and product management processes.
• Foster a culture of innovation, collaboration, and customer-centricity.

Qualifications

To be successful in this role you have:

• 8+ years of experience in product management, product operations, or a related role within the technology industry, preferably with at least 1.5 years at ServiceNow.
• Strong understanding of product development processes and methodologies.
• Strong prioritization skills and the discipline to focus on high impact activities.
• ServiceNow Platform experience or Product Management experience.
• Strong executive presentation skills.
• Excellent ability to listen to customers and constituents with a wide range of needs and identify commonalities.
• Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

FD21

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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