Job Description

POSITION INTENDED FOR MASTERS (NON-MBA) STUDENTS ONLY  

As a Product Manager at ServiceNow you will work closely with our engineers, designers, and product marketers to guide products from conception to launch.  This product management role provides a great opportunity for individuals seeking to launch their product management career or develop an existing foundation.  This role is for someone who loves diving into details and fixing user pain points. We are looking for an outside-the-box thinker who can quickly identify market needs/ problems to solve and accelerate the team towards solving them.  Our ideal candidate has a strong desire to learn, a keen business sense, is curious, and able to step back and be creative.  

WHAT YOU WILL BE DOING:  

• Support senior program managers and/or product managers across the entire project lifecycle to deliver critical programs for Service Now initiatives   
• Work and collaborate directly with Product Managers, Product Design, & Development Teams to build new features and improve adoption on existing features  
• Build familiarity with scrum process and willingness to contribute to team deliverables  
• Understand product strategy that sets us up for success as we look to grow to $15B+ in revenue  
• Research and collect product requirements from key buyer audiences and end-users to determine areas of opportunity for product enhancements  
• Oversee the product or project timeline, deadlines, milestones as it is being built by development/engineering and communicate with stakeholders to keep them updated  
• Contribute to the complete product lifecycle, from researching market needs and competition, analyzing customer data, writing product requirements and delivering product features to market  
• Understand the technical and business impacts of product decisions that inform tradeoff decisions to optimize against product delivery and customer value

Qualifications

POSITION INTENDED FOR MASTERS (NON-MBA) STUDENTS ONLY

• MASTER'S DEGREE in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field.
  • GRADUATING BETWEEN DECEMBER 2022 – SEPTEMBER 2023
  • Up to 2 years of experience in the following: Product management, product design or technical program management.
• Resourceful, detail-oriented, and highly organized
• Excellent oral presentation skills and written communication skills
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience defining and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs, along with building customer relationships and delivering
• Preferred: Demonstrated project management experience from previous internship, or academic or personal projects 
• Preferred: Experience or awareness with Agile and the Software Development Lifecycle

#EICFTE

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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