Job Description

ROLE

We are looking for an MBA Intern to support the Business Strategy & Operations team. This role will have high visibility and involvement in both operational and strategic aspects of the business. You will work on solving complex business problems by undertaking research, designing and executing analysis, and then driving results. You will work closely with cross functional stakeholders to accelerate our impact and directly contribute to our overall business strategy. This is a unique opportunity to get a taste of strategy and operations at a high-growth enterprise software company in multiple business units! The ITOM BU represents the 2nd largest business at ServiceNow and is part of the fast-growing market space of AIOps/Observability. The Security BU is helping our customers transform their security operations in the SOC, vulnerability management, DLP program, cloud security, and more.

WHAT YOU GET TO DO IN THIS ROLE:   

• Help develop strategic market/product line business plans and marketing programs to support sales in designated market segments
• Structure complex problems, develop hypotheses, conduct analyses and suggest recommendations through a data-driven process
• Collect and analyze large datasets and summarize insights
• Develop compelling recommendations, communicated in high-quality output
• Support teams to identify opportunities, unlock productivity and accelerate execution

Qualifications

WHO YOU ARE:

• Actively enrolled in an accredited university as a full-time student, pursuing an MBA degree, returning for a final term or year following the summer internship.
• Able to commit to a 12-week internship in summer 2022 (May-August, or June-September).  
• Strategic mindset: able to drive product strategy that achieves substantial customer value and business outcomes; able to make trade-off decisions considering what’s desirable, viable, and technically feasible.
• Technically savvy with experience working with product managers and customer success teams to ensure delightful customer experiences.
• Strong prioritization skills and the discipline to focus on high-impact activities.
• Top-notch written and oral communication skills.
• Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions.
• A track record of productive collaboration with sales, product managers, and other product stakeholders and enjoys working in a highly collaborative environment.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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WORK PERSONAS

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

REQUIRED IN OFFICE

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

FLEXIBLE

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

REMOTE

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.