Job Description

The Team

The Workflow Design Studio reimagines customer experiences to drive innovation. The Studio is a specialized team of Service Designers, Developers, and Architects practicing Design Thinking who work with our customers and colleagues during the pre-sales process to co-create innovative solutions to key business challenges. Following a human-centered approach to innovation, the Studio draws from the diverse skill sets of each member to integrate the needs of people, the possibilities of technology, and the requirements for business success.

The Role

Your focus will be placed on finding the intersection of human needs and business impact. You thrive in a fluid work environment, and are a self-motivated partner, leader and hands on maker. You enjoy a highly collaborative team environment, working across a variety of industries, and can synthesizing diverse perspectives.

What you get to do in this role:

• Plan, facilitate, and co-deliver design thinking led engagements and workshops with customers (participants range from end users to C-level) and account teams
• Lead research activities and synthesis with the team to understand the current state
• Co-create future state solutions with customers and colleagues
• Transform co-created future state narrative design into an experience, then enhance and refine through validation of design concepts
• Articulate and logically communicate concepts with technical and non-technical audiences.
• Design impactful ways of relating ideas and concepts to executive audiences
• Synthesize, create, and publish engagement stories and artifacts to share with the wider community and the product teams

Qualifications

In order to be successful in this role, we need someone who has:

· 8+ years of Service Design experience with the ability to envision and inspire holistic customer-centric solutions

· Comfort and ease in customer-facing meetings (pitching and planning sessions) and workshops (facilitating)

· Experience in conceptualization, design strategy, UX, and art direction of prototypes

· Understanding native mobile, web application, and responsive web design experience

· Command of design basics: readability, iconography, color, and spatial relationships

· Familiarity with collaboration, design and prototyping tools such as Miro, Sketch & Figma

· Strong storytelling and communication design skills

Nice to haves:

· Experience working in or with enterprise customers.

· Experience working on consumer digital products.

· Product/business strategy

· Hands on experience with mobile, web application, and responsive web UX/UI design

Relevant Mindset

· Confident, collaborative, and flexible as a member and discipline leader in an interdisciplinary team where teamwork is imperative to drive better customer outcomes.

· An endless supply of passion and curiosity

· Expected Travel: 25%

What we will need to see before or during your interview:

· An inspiring portfolio of insightful experiences

· Any publicly available projects

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

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