Job Description

PLEASE NOTE:

“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

Come join the Global Cloud Operations team and work with a talented group of engineers building out solutions that make our infrastructure highly available, scalable, and fully automated.  As a Senior Production Service Engineer/Senior DevOps Engineer focused on Cloud Infrastructure Engineering, you will have the opportunity to work on ServiceNow Platform and Tools, build state of the art solutions using workflows, orchestration, and developer tools in Private and Public Multi-Cloud infrastructure. This position requires the engineer to be available for Weekend On-calls.

WHAT YOU GET TO DO IN THIS ROLE:   

• You will work on triaging, troubleshooting, and resolving critical cloud automation issues in our own infrastructure as well as Public Clouds to ensure the continuous availability of our cloud (Five 9s).
• In addition to resolving automation issues, you will work closely with Engineering teams and other members of the infrastructure organization including SREs / System Engineering, Instance Automation, Monitoring, Technical Support and the ServiceNow development teams to provide solutions for auto-resolutions of issues.
• You will help ServiceNow’s Technical Support Members to manage customer escalations

Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE

• 5 + years of experience of troubleshooting and resolving difficult technical issues with ease
• Strong knowledge on JavaScript frameworks (e.g. NodeJS, ReactJS, Redux), Java Web Application Framework & Integration technologies like workflows, APIs etc.
• Solid understanding of data modeling and databases (MySQL preferred)
• A good knowledge of cloud infrastructure is a must
• Ability to identify and resolve technical issues rapidly in a cloud automation environment.
• Aptitude to identify the pattern of issues and provide automated solutions for issue resolution as a DevOps team member.
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
• Laser focused on customer issues
• Experience with ServiceNow technologies is a major plus.
• Cloud infrastructure knowledge

JB0020657

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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WORK PERSONAS

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

REQUIRED IN OFFICE

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

FLEXIBLE 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

REMOTE

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.