Job Description

You'll be working on our new north-star digital experience called Octane - a platform that will accelerate customers on their journey to value realization. It's about making all of ServiceNow's offerings more accessible to our customers and providing a world-class solution to many of today's common workflow issues. Octane will also provide valuable insights to C-suite executives to ensure their investment in ServiceNow is making a significant impact within their organization. REQUIREMENTS FOR THE ROLE The person in this role will be the interface between the Training & Certification team, the core Octane team, and IT as we continue to further develop the Now Learning training platform. This leads to a very specific set of requirements that we are seeking, as we need someone who can effectively navigate and communicate across varied teams. To be considered, a candidate must have both of the following experience present on their resume:  

·       Experience in software development projects with proven experience writing and managing stories, communicating releases, and working in an Agile environment.

·       Experience with modern learning/training platforms, either through being an administrator, developer, or content owner.  

WHAT YOU GET TO DO IN THIS ROLE We are looking for a self-starter Product Owner to help us build the Octane solution where it impacts Now Learning. The ideal candidate will be able to dive in and:  

·       Work closely with cross-functional teams to create a world-class digital experience.

·       Manage product requirements through development.

·       Understand and be able to communicate the vision and features of the Octane solution with the Now Learning perspective in mind.

·       Help with the roadmap, and strategy of the product by elevating user needs.

·       Collaborate with engineering and product management to shape, support, and execute product goals.

·       Support new feature launches, including launch communication, rollouts, and signal gathering.

·       Monitor and analyze user feedback for solution-related pain points.

·       Apply expertise in quantitative analysis, data mining, and data visualization to tell the story behind the numbers and understand user sentiment better

·       Design solutions that maximize the scalability of content and user experience.

Qualifications

TO BE SUCCESSFUL IN THIS ROLE, WE NEED SOMEONE WHO HAS:  

·       5+ years of experience in product related to online platforms, preferably learning platforms.

·       Experience as an agile product manager, product owner, or scrum master preferred. Certification in these areas is strongly recommended.

·       Excellent verbal / written communication skills.

·       User research, Ethnography, and/or Analytics background is a plus.

·       Mobile/Responsive Experience a plus.

·       A scrappy self-starter with a steadfast commitment to quality.

·       A self-motivated problem solver who can innovate and calmly approach a fast-paced environment.

·       Excellent collaboration and teamwork skills.

·       A strong working knowledge of MS Office applications, including Word, Excel, and PowerPoint required.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.