Job Description

We are seeking an outstanding Director of Outbound Product Management in the US to help scale GTM, customer, and partner enablement and adoption for our low-code and Generative AI app development solutions in our App Engine product line.

Role

The App Engine Outbound Product Management team is responsible for all outbound GTM and commercial aspects of ServiceNow App Engine. Our Outbound Product Managers interact with our existing and prospective customers to guide them on product journeys, bring their voices back to our product roadmap, help drive product strategy, guide product messaging and positioning, enable sales with technical content and enablement, and help craft product packaging and pricing. We collaborate closely with multiple cross-functional teams (e.g., marketing, sales, solution consulting, pricing strategy and operations, customer outcomes, product success, training, and certification, etc.).

What you get to do in this role:

• Lead a team of outbound product managers to drive GTM, sales, solution consulting, and partner enablement for App Engine and Now Assist for Creator (our Generative AI offering), working closely with Inbound Product Management, Product Marketing, Pricing Strategy, Product Success, Customer Outcomes, and Technical Alliances teams
• Develop high-quality technical enablement content that describes the differentiating value of product innovation for App Engine and Now Assist for Creator products
• Lead pricing and packaging efforts in close coordination with other BU stakeholders and corporate pricing to optimize market adoption of new products
• Define and execute new product launch strategy working with relevant product, marketing, and GTM stakeholders and leadership
• Develop a deep understanding of customer use cases and success outcomes and influence product roadmap
• Develop best practices assets and conduct quarterly product onboarding sessions to drive adoption by customers and partners
• Become a trusted resource to promote the ServiceNow vision with industry influencers, strategic partners, and analyst firms
• Lead and influence cross-functional teams to accomplish our goals

Qualifications

To succeed in this role you have:

• 12+ years of total customer-facing experience in product management, presales consulting, technical business development, or management consulting at an enterprise software company or SaaS company (preferred)
• Extreme sense of ownership – own the problem, the process, and the outcome. Some things may need “driving by influence”, others may need executing yourself in a hands-on manner, and yet others will need delegation.
• Strong bias towards action, and a sense of urgency to “win” in the market.
• Experience operating in an ambitious environment and driving the adoption of new and emerging products
• Consistent track record of working cross-functionally to deliver business impact
• Demonstrated customer obsession in engagements
• Demonstrated consistent ability to drive both strategy and results.
• Excellent people and presentation skills to engage with all levels of customers, colleagues, cross-functional teams, and partners.
• Strong networking and influencing skills; able to drive extended and virtual teams
• Outstanding written and oral communication skills.
• Bachelor's degree in a relevant field of study; MBA a plus

For positions in the Bay Area, we offer a base pay of $198,500 - $347,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

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Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

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