Job Description

LIGHTSTEP ENABLES TEAMS TO DETECT AND RESOLVE REGRESSIONS QUICKLY, REGARDLESS OF SYSTEM SCALE OR COMPLEXITY. WE INTEGRATE SEAMLESSLY INTO DAILY WORKFLOWS, WHETHER YOU ARE PROACTIVELY OPTIMIZING PERFORMANCE OR INVESTIGATING A ROOT CAUSE SO YOU CAN QUICKLY GET BACK TO BUILDING FEATURES. WE CONTINUE TO GROW OUR TALENTED, LOW-EGO, TEAM! WE BELIEVE THAT WE SHOULD ALWAYS ALIGN OUR ACTIONS TOWARD A COMMON PURPOSE, THAT TRUST IS PARAMOUNT AND MUST BE CULTIVATED, THAT THE MOST VALUABLE TEAM MEMBERS MULTIPLY RATHER THAN ADD, AND THAT WE SHOULDN’T TAKE OURSELVES TOO SERIOUSLY (EXCEPT WHEN WE’RE WRITING WAY-TOO-LONG SENTENCES ABOUT OUR VALUES). WE BELIEVE THAT ASSEMBLING AND RETAINING AN INCLUSIVE AND DIVERSE TEAM IS THE BEST WAY TO GROW A SUCCESSFUL COMPANY.

WE CREATED LIGHTSTEP BECAUSE WE UNDERSTAND THE MASSIVE ARCHITECTURAL TRANSFORMATION UNDERWAY IN THE SOFTWARE INDUSTRY, AND WE SAW AN OPPORTUNITY TO ACCELERATE IT, ALL WHILE IMPROVING THE QUALITY OF THE DEVELOPER AND END-USER EXPERIENCE. WHILE WE LEARNED A GREAT DEAL FROM OUR EXPERIENCES BUILDING DAPPER (GOOGLE’S DISTRIBUTED TRACING SOLUTION) AND MONARCH (GOOGLE’S HIGH-AVAILABILITY METRICS SOLUTION), LIGHTSTEP IS IN MANY WAYS A REACTION TO AND A GENERATIONAL IMPROVEMENT BEYOND THOSE APPROACHES. OUR STORY AS INDIVIDUALS AND AS A COMPANY REVOLVES AROUND CONTINUOUS LEARNING, CAREFUL LISTENING, AND THE BELIEF THAT THESE FUNDAMENTALLY NEW SOFTWARE ARCHITECTURES REQUIRE FUNDAMENTALLY NEW SOLUTIONS.

LIGHTSTEP IS A FOUNDING MEMBER OF THE OPENTELEMETRY (OTEL) PROJECT. “OPENTELEMETRY IS A COLLECTION OF TOOLS, APIS, AND SDKS. USE IT TO INSTRUMENT, GENERATE, COLLECT, AND EXPORT TELEMETRY DATA (METRICS, LOGS, AND TRACES) TO HELP YOU ANALYZE YOUR SOFTWARE’S PERFORMANCE AND BEHAVIOR.”

WE’RE LOOKING FOR A TEAMMATE WHO IS KNOWLEDGEABLE ABOUT POPULAR OPEN SOURCE TECHNOLOGIES AND BEST PRACTICES, EAGER TO BE AN EXPERT ON DISTRIBUTED SYSTEMS PERFORMANCE, AND CAN LEND A HAND AS A TEACHER, COMMUNICATOR, AND OPEN SOURCE CODE CONTRIBUTOR TO HELP MOVE THE OPENTELEMETRY COMMUNITY FORWARD.

THE SR. SOFTWARE ENGINEER - OTEL ROLE IS FOR SOFTWARE DEVELOPERS WHO LOVE WORKING ON OPEN SOURCE PROJECTS, AND ARE INTERESTED IN PRODUCT MANAGEMENT, COMMUNITY MANAGEMENT, AND DEVELOPER ADVOCACY. IN ADDITION TO WRITING CODE, OTEL SOFTWARE ENGINEERS ARE EXPECTED TO SHOW LEADERSHIP BY HELPING OTHERS CONTRIBUTE, CHAMPIONING ISSUES, AND SHAPING PROJECT ROADMAPS AND BACKLOGS.

AS AN OTEL SOFTWARE ENGINEER AT LIGHTSTEP, YOU’LL WORK INSIDE THE OPENTELEMETRY COMMUNITY TO ACHIEVE THE GOAL OF CREATING A DELIGHTFUL EXPERIENCE FOR CUSTOMERS TO INSTRUMENT THEIR SYSTEMS AND SEND TELEMETRY DATA TO LIGHTSTEP. YOU’LL BE ENABLED TO WORK TOWARD LEADERSHIP POSITIONS ON PROJECTS THAT ARE VITAL TO THE SUCCESS OF OPENTELEMETRY AND IN LINE WITH LIGHTSTEP CUSTOMERS’ NEEDS.

WE CARE DEEPLY ABOUT BUILDING LONG TERM CAREERS AND OFFER OPPORTUNITIES FOR SOFTWARE ENGINEERS TO GROW TOWARDS PROJECT LEADERSHIP, ENGINEERING MANAGEMENT, OR OTHER ROLES IN OUR DEVELOPING BUSINESS. IN ADDITION, WE HIGHLY ENCOURAGE (AND HAVE FREQUENTLY SUPPORTED) OUR ENGINEERS WHO GIVE TALKS AT CONFERENCES, ORGANIZE LOCAL EVENTS, AND MENTOR DEVELOPING ENGINEERS.

WHAT OUR TEAM DOES

• CONTRIBUTE TO THE DEVELOPMENT OF NEW ADVANCES IN OPEN SOURCE TELEMETRY FRAMEWORKS AND LIBRARIES.

• LEAD DEVELOPMENT ON OUR PUBLIC REPOSITORIES AND PROVIDE TIMELY RESPONSE TO ISSUES AND PULL REQUESTS.

• CHAMPION AND ADVOCATE FOR OPENTELEMETRY BOTH INTERNALLY AND EXTERNALLY.

• EVANGELIZE OBSERVABILITY AND OPENTELEMETRY AT CONFERENCES, MEETUPS, AND ONLINE THROUGH SOCIAL MEDIA AND OTHER FORUMS.

• PLAN AND PRODUCE CONTENT SUPPORTING BOTH LIGHTSTEP AND THE OPENTELEMETRY COMMUNITY SUCH AS BLOG POSTS, VIDEOS, TUTORIALS, AND OTHER MEDIA.

• RECRUIT AND NURTURE NEW HIRES, CONTRIBUTORS, AND COMMUNITY ADVOCATES.

Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• 4+ years of experience with Go or a similar language
• You have experience contributing specifically to Open Source projects.
• You have recent expertise and comfort in developing Go applications. 
• You are self-motivated and are great at prioritization, even when there’s “too much to do.”
• You have experience working on distributed systems and performance at scale.
• Capable of engaging with other large OSS projects and championing their adoption of OpenTelemetry
• You’re capable of mediating conflict and managing external contributors
• You are comfortable with a distributed work environment and can collaborate across time zones and cultures.
• You enjoy digging deep into fundamentally challenging CS and engineering problems.

BONUS POINTS IF…

• You’re already an active participant in the OpenTelemetry community
• You’re familiar with the observability space
• You’re a good teacher 
• You’re a good public speaker
• Have a positive voice on social media.

#lscareers

FD21

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

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WORK PERSONAS

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

REQUIRED IN OFFICE

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

FLEXIBLE 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

REMOTE

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.