Job Description

WHAT YOU GET TO DO IN THIS ROLE:   

• Manage product development activities in a high-paced environment. ​
• Work closely with product management, design, support and other dev teams to deliver high-quality solutions​
• Manage day-to-day activities of the development team​
• Use critical thinking skills to solve difficult and sometimes ambiguous problems​
• Management of departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team
• Lead by example and continuously research and understand changes in the security landscape and cloud technology.
• Recognize and harness the individual ambition of emerging leaders by creating opportunities and mentor relationships for upcoming engineers.
• Review code and recognize adherence to coding standards and industry best practices.
• Understand and recognize technical implementation of business requirements and breakdown and direct work accordingly.
• Gather and analyze data, trends in customer usage and interaction with product in order to support decisions regarding priority selection, automation choices and technical direction.
• Work with Quality Engineering, Release Management, Product Management to organize and monitor the progress of the release.
• Coach leaders on team the art of scrum release management.
• Enthusiastically monitor and respond to all Metrics in a timely and proactive way:
  • Customer Issues
  • Product Defects
  • Feature Request
  • Inter team dependencies

Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• 8+ years in commercial enterprise software development.
• 6+ years of proven leadership in complex cloud technologies.
• Demonstrated ability to mentor and lead engineers of all levels.
• 6+ years in a supervisory role of 6+ member team, including remote team members.
• Proven project management that has resulted in on-time quality release into production.
• Excellent verbal and written communication skills.
• Ability to motivate and inspire a highly skilled technical team.
• Attention to detail and deep understanding of cloud and cyber security best practices.
• Knowledge of ServiceNow platform a plus.
• BS in Computer Science or equivalent.
• Current working knowledge of Security Landscape including RBAC, ABAC, Multi-factor authentication a plus.

TR21

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.