Job Description

What you get to do in this role:

The Customer Outcomes Principal Business Process Consultant design processes, built on ServiceNow, to achieve customers' desired outcomes. You will develop expertise related to the processes enabled by the ServiceNow platform.

• Apply ServiceNow knowledge and IT Asset Management (HAM/SAM/EAM) domain expertise in customer engagements to provide optimum workflows.
• Design efficient workflows based on ServiceNow IT Asset Management (HAM/SAM/EAM) product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
• Draft user stories and trains customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
• Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills / certifications on Hardware Asset Management and Software Asset Management for IT Asset Management.
• Work with partners, in a co-delivery engagement, bringing leading practices guidance to the customer and partner team.
• Play an important part of the Now Assure offering working with ServiceNow Partners.
• Support the professional development of others through means of mentoring.

Qualifications

To be successful in this role you have:

• 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an IT Service Delivery / Shared Services environment, while providing thought leadership to IT sponsors/stakeholders in solving business process and/or technical problems
• Proven experience in defining and deploying future-state IT processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology
• Strong understanding with leading IT and related systems and tools such as Flexera, SNOW Software, BMC, Microsoft, SCCM along with experience with Oracle, IBM, Adobe and Microsoft licensing models.
• Understanding of end-to-end procurement, request, allocation & reclamation process flows
• Ability to interact with customers in regard to contract management
• Ability to travel up to 50%
• Industry domain expertise in IT Asset Management
• Creativity with comfort running projects independently
• Experience driving complex issues through analysis and resolution
• Experience working collaboratively
• ServiceNow certifications in Hardware Asset Management and Software Asset Management

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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