Job Description

In 2022 we are looking to fill apprenticeship roles in the Experience Organization, that consist of nearly 600 employees in Product Design, Design Operations, UX Research and Technical Content.     As an apprentice, you can expect to be given the space and the opportunity to build upon your skills and knowledge, while contributing to critical work as part of a core team. 

WHAT YOU GET TO DO: 

• Partner closely with a Design Program Manager to evaluate effectiveness and impact of our existing programs and collaborate on future programs and initiatives that will drive impact for our team. 

• Represent the needs of our team (our internal users) by gathering various research/data points from discovery techniques and measurement strategies around our existing programs and initiatives with the goal to help refine and improve our programs for the coming year. 

• Create, plan, and manage your own 6-week data driven project around improving effectiveness of the design operations team. 

• Participate in planning and facilitation of meetings, and training initiatives. 

• Communicate your findings using tools such as Miro, Microsoft SharePoint, PowerPoint, Excel, and Smartsheet (or bring us suggestions!)

WHO YOU ARE:  

• Pursuing to further your skills and learnings in Human-Computer Interaction, Business Administration, Data Analytics, Graphic/Visual Design, Cognitive Science, Human Computer Interaction, Interaction Design, or related disciplines 

• Have knowledge or project experience in successfully applying design methods to solving problems and/or project management experience 

• A go-getter, ambitious problem solver with a growth mindset 

• Comfortable interfacing with various types of people and roles, either in presentation setting, informal stakeholder interviews, or large meetings. 

• Ready to showcase your work and/or projects in form of portfolio or other formats is required at time of interview

APPRENTICESHIP DETAILS: 

• 6 months: 
  • START DATE: July 11, 2022 
  • END DATE: December 16, 2022

   

• Full time 
  • 40 hrs/week 
  • Benefits – health benefits, 401k, etc 
  • Hourly competitive pay, based on experience

   

• Location: Open to all locations in the United States (Remote and onsite) 
• Relocation stipend offered

Qualifications

CAREER CHANGERS AND/OR EMERGING TALENT: We are looking for an aspiring Program Manager that has minimal relevant job experience, and who is eager to learn 

• Self-taught, certification/bootcamp, and community college graduates from Design related courses, are highly encouraged to apply 
• Ability to commit full-time during program dates 
• Applicants must be currently authorized to work in the United States on a full-time basis

***Actively enrolled, or recent university graduates (May 2021-Present), are eligble for internships and new college graduate roles instead ***

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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WORK PERSONAS

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

REQUIRED IN OFFICE

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

FLEXIBLE 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

REMOTE

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.