Job Description JOB SUMMARY Design, develop, modify, enhance and implement software systems designed to support new or existing business initiatives. Projects are usually of considerable complexity and require a mastery of development tools. Perform maintenance and provides technical assistance and advice on existing software solutions. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently supports all efforts to simplify and enhance the customer experience. Code and perform unit and integration testing of software to ensure proper and efficient execution and adherence to business and technical requirements. Code, test, debug, and enhance software. Write programs according to specifications, and define specifications for complex programs. Monitor and repair critical systems on an as needed basis. Develop and maintain technical documentation. Serve as final escalation point to resolve incidents and problems for production applications and web services supported by the team in accordance with identified Service Level Agreements. Collaborate with internal customers, technical and architecture teams to solve complex software problems. Provide system users and management with system analysis and improvement recommendations. Identify and recommend system design/requirements needs for software enhancements. Implement, monitor, test, and audit new software programs to maximize efficiency of software systems. Participate in continuous performance improvement sessions to discuss opportunities to improve processes and/or standards. Coordinate with technical teams to analyze and resolve software related problems causing operational difficulties, advising on specialized features and functions. Maximize the efficiency of the various software systems by implementing, monitoring, testing and auditing new software programs. Follow established configuration/change control processes. Collaborate with customers and internal/external technical teams to identify software problems and communicate remediation plans Mentor and coach junior team members. Works with team evaluate workload. REQUIRED QUALIFICATIONS REQUIRED SKILLS/ABILITIES AND KNOWLEDGE Ability to read, write, speak and understand English Hands-on experience with Hadoop, Kafka, RabbitMQ, MySQL, or similar technologies. Extensive experience with open source and commercial RDMS and NoSQL databases and MQ technologies. Extensive experience working with DevOps engineers to build and deploy infrastructure with cloud deployment technologies. Extensive Understanding of Scrum/Agile development methodologies. Capable of delivering on multiple competing priorities with little supervision. Experience with monitoring technologies (BigBrother, Hobbit, Solar Winds, NetCool). Experience with programming languages (Java, Python). Experience with building APIs and services using prevailing design models (REST, SOAP). Experience with scripting languages (Perl, Shell). Experience with Scrum/Agile development methodologies. Experience with infrastructure automation technologies (Docker, Kubernetes). Experience with build automation technologies (Team City, Jenkins). Experience with software security principles and patterns. Experience with cloud solution providers (Microsoft Azure or Google Cloud Platform). Ability to collaborate with and contribute to a common culture of excellence. Strong understanding of AWS. Experience with test-driven development and automated testing frameworks. Must be capable of delivering on multiple competing priorities with little supervision. Experience with monitoring technologies like Big Brother, Hobbit, Solar Winds, NetCool, etc. Experience with Java, Python or similar programming languages. Experience with building APIs and services using REST, SOAP, etc. Must have experience with Perl, Shell or similar scripting languages. REQUIRED EDUCATION BA/BS in Information Technology, Computer Science, related field or equivalent combination of education and experience REQUIRED RELATED WORK EXPERIENCE AND NUMBER OF YEARS IT Experience - 5 Experience with Software Development Methodologies - 5 PREFERRED QUALIFICATIONS Preferred Related Work Experience and Number of Years Telecommunication experience WORKING CONDITIONS Office environment
Qualifications
TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:
FD21
Additional Information
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WORK PERSONAS
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
REQUIRED IN OFFICE
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
FLEXIBLE
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
REMOTE
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.