Job Description

NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

THIS POSITION REPORTS TO: Director, Systems Engineering

As a Senior Manager of Systems Engineering, you will oversee a team responsible for architecting, building and scaling our global cloud infrastructure systems that are at the heart of the ServiceNow product. This role provides technical leadership to the engineering team, interfaces with product development teams on new systems and enhancements of existing systems, recruiting, team development and creation of key performance metrics. Key to success is the ability to drive technical issues to completion across a global team through effective cross-organizational efforts.

WHAT YOU GET TO DO IN THIS ROLE:

• Lead the engineering team responsible for the definition, configuration, delivery, and validation of compute across our private and public cloud infrastructure.
• Work with Product and Program management to define and communicate the team’s external commitments and roadmap.
• Facilitate engineering team autonomy by assisting with project planning, prioritization, Agile process, and skill development.
• Support growth of engineers via hiring, goal setting, development of individual development plans, and performance reviews.
• Provide technical guidance for systems and process optimization opportunities and participate in architectural reviews.
• Assess risks, vulnerabilities, and mitigations of core services to ensure these systems are highly available, operationally sound, perform at scale and exceed customer expectation.
• Collaborate with peer teams on complex, global engineering efforts to ensure architecture agreement, resource coordination and implementation timelines.
• Set and sustain technical standards and best-practices in your domain.

Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• 7+ years’ experience leading systems/software/hardware development and engineering, release management and DevOps across a global 24x7 production environment.
• Deep technical fluency in Linux and datacenter technologies, infrastructure automation, DevOps practices and software engineering principles.
• Experience with configuration management platforms at scale.
• Demonstrated success balancing competing priorities in a fast-moving environment.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Work cross-functionally to build consensus and drive complex projects and issues to completion.
• Ability to drive technical direction while supporting engineering autonomy and creativity. 
• Outstanding communication skills.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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