Job Description

_ This role is required in the Orlando, FL, office two days per week. This position is not eligible for employment based sponsorship._

What you get to do in this role:

Be a core part of a new team we are building in Orlando. The role of the Technical Consultant Analyst – AI Specialist is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value.

As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators.

Technical Consultant Analyst – Impact (AI Specialist) are customer-facing and will deliver our portfolio of technical accelerators remotely to Impact customers. Each accelerator represents a technical aspect of the ServiceNow product and helps customers improve their product adoption, AI usage, instance health, and the value achieved through the product. They are responsible for understanding business problems and how ServiceNow products and solutions can help solve their challenges.

You will act as the ServiceNow subject matter expert, presenting an applied demonstration of the product or improvements to an existing implementation using a copy of the customer instance. You will also answer technical questions, provide leading practices, and build a trusted advisor relationship with customers, often going into software engineering and AI-level depth to help resolve questions. A Technical Consultant Analyst – Impact (AI Specialist) contributes to net new accelerator innovation and continuous improvement efforts.

The ideal candidate is someone with experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.

• Present and deliver offerings from our portfolio of Impact Technical Accelerators to large enterprise customers remotely
• Prepare all client-facing and internal deliverables that are technology-related.
• Assist with the identification of process improvement opportunities.
• Engage with customers’ requests in our Impact Digital Experience portal.
• Excited to learn about ServiceNow Products and how they can help solve customer’s challenges.
• Responsible for understanding business and technical problems addressed by the Impact products and business needs (security, upgrades, Artificial Intelligence {AI} etc.)
• Develop and maintain strong working relationships with global Impact team members.
• Assist with the development of new offerings for our Technical Accelerators portfolio.

Qualifications

This role is required in the Orlando, FL, office two days per week.

This position is not eligible for employment based sponsorship.

We are looking for people who think differently and are not afraid to make mistakes and learn from them. You’re curious and enjoy learning new things and you want to work in a fun environment with constant new challenges.

• Pursuing, or recently completed, Bachelors or Masters degree in Information Systems, Business, Computer Science, or STEM related field.
  • AI/ML course work is an additional bonus.
  • Graduation date between May 2023 - May 2024
  • 1-3 years' experience as a developer or software engineer
• Past experience in Technical Architect, Product Management, Solutions Engineer, or Sales Engineer, IT Consulting, IT Service Management, Customer Service Management (internships applicable)
• Experienced with running projects independently.
• Passion and curiosity about technology, and a relentless hunger for learning.
• Prepared to study for and obtain ServiceNow certifications.
• Excellent written, verbal communication, and presentation skills with the ability to clearly articulate solutions to complex technical problems.
• Committed to wowing customers, ensuring that actions contribute towards measurable value for the customer, and generating customer success stories.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.