Job Description

WHAT YOU GET TO DO IN THIS ROLE:

 Managing Knowledge management programs and initiatives Act as an agent of change, being assertive and proactive in anticipating situations requiring collaboration, negotiation and change  Collaborating with stakeholders, champions/early adopters, and exec staffs. Updating status of projects and execution of project readiness. Summarization for stakeholders on surveys/feedback conducted Able to analyze adoption metrics and present to exec staffs Creativity of contents for raising awarenes

Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE: 10 years of industry experience incl. Program management, Knowledge management, and change management 5 years experience working in Knowledge management, and Change management role; KCS certification a plus! Excellent knowledge of topic-based writing Proven experience making knowledge base content accessible to internal and external audiences Ability to obtain information through research, interviews, and hands-on experience Ability to work with geographically distributed team members and subject matter experts Experience working with cross-functional knowledge management teams Developed, monitored and reported on knowledge-related key performance indicators (KPIs) to drive ROI and self-service Motivation and ability to be productive in a fast-paced, dynamic environment Self-direction, flexibility, and an eagerness to learn

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.